Assistant Store Manager

ACE CLUB TENNIS PTE.LTD; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading tennis management company is seeking an Operations Manager to oversee daily activities at their tennis center in Singapore. The ideal candidate will manage staff workflows, client relations, and inventory, while also contributing to strategic goals. A degree in business or sports management is essential, along with previous sports industry experience.

Qualifications

• Degree in business administration (MBA) or sports management required.
• Experience in the sports industry, particularly tennis, is essential.
• Proven leadership skills and proficiency in relevant software.

Responsibilities

• Manage daily operations of tennis centers, including staffing and customer service.
• Oversee inventory management and liaise with suppliers.
• Prepare reports analyzing key performance indicators.

Skills

Team Leadership

Customer Service

Inventory Management

CRM Proficiency

Education

Degree in Business Administration (MBA)

Specialized Degree in Sports Management

Tools

Inventory Management Software

CRM Systems

Financial Software

Job description

• Job Scope:

  • Manage the tennis centre, including managing the retail store inventory.

  • Managing client’s database through CRM, including contacting clients, managing inquiries, managing online booking systems / packages.

  • Contributing to the development of long-term strategic goals and objectives for the company, ensuring alignment with the overall business vision.

  • Overseeing the daily operations of tennis centers, pro shops, and cafes, ensuring smooth running and efficient processes.

  • Scheduling and managing staff workflows, verifying client sign-ins and coordinating coach schedules.

  • Maintaining accurate inventory records of equipment and supplies, and ensuring timely replenishment.

  • Liaising with suppliers and service providers to maintain a smooth supply chain and ensure timely delivery and maintenance of pro shop inventory.

  • Preparing regular reports for the CEO, analyzing key performance indicators (KPIs), and identifying areas for improvement.

  • Assisting the marketing agency by providing materials for social media platforms, contributing to content creation, and supporting marketing campaigns.

  • Ensuring excellent customer service, addressing customer inquiries and complaints, and building positive relationships with clients.

Qualifications:

• A degree in business administration (MBA) or a specialized degree in sports management is essential.

• Previous experience in the sports industry, particularly tennis

• Experience in managing operations, including supply chain, logistics, inventory management.

• Proven ability to lead and manage teams, including hiring, training, and motivating staff.

• Proficiency in relevant software and systems, such as inventory management, CRM, and financial software.

• Understanding of tennis rules, regulations, equipment, and industry trends.