Assistant Store Manager

Baozun Asia Pte. Ltd.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading company in the retail sector seeks an Assistant Store Manager to oversee all operations at their store. The successful candidate will drive sales, manage staff, ensure exceptional customer service, and manage inventory effectively. This role requires strong leadership skills and a commitment to operational excellence.

Qualifications

• Strong leadership and interpersonal skills.
• Ability to motivate and manage a team.
• Experience in retail management is preferred.

Responsibilities

• Lead and manage all aspects of store operations.
• Implement sales strategies and monitor performance.
• Ensure excellent customer service and manage inventory.

Skills

Sales Strategies

Staff Management

Customer Service

Inventory Control

Teamwork

Job description

As an Assistant Store Manager, you will be responsible for leading and managing all aspects of the store's operations, including sales, staff management, customer service, and inventory management. Your primary goal will be to drive sales, maintain high standards of customer satisfaction, and ensure the overall success of the store.

1) Staff Management:

• Recruit, hire, train, and supervise store staff.

• Schedule staff shifts.

• Provide ongoing coaching, feedback, and performance evaluations.

• Foster a positive work environment and promote teamwork among staff members.

• Handle disciplinary actions or conflicts as needed.

2)Sales and Revenue Generation:

• Develop and implement sales strategies to achieve or exceed sales targets.

• Monitor sales performance and analyze key metrics to identify areas for improvement.

• Train staff in effective sales techniques and product knowledge.

• Lead by example by actively engaging with customers and driving sales on the shop floor.

• Implement promotions, discounts, and other strategies ideas to boost sales.

3)Customer Service Excellence:

• Ensure that all customers receive outstanding service by providing a friendly and welcoming environment.

• Handle customer inquiries, complaints, and escalations with professionalism and efficiency.

• Resolve any issues or concerns to the customer's satisfaction.

• Encourage staff to prioritise customer service and exceed customer expectations.

4)Inventory Management:

• Oversee inventory control processes, including receiving, stocking, and replenishment.

• Monitor inventory levels and conduct regular inventory audits.

• Analyze sales trends to forecast demand and adjust inventory levels accordingly.

• Work with suppliers to ensure timely delivery of merchandise and negotiate favorable terms.

5)Store Operations and Compliance:

• Ensure compliance with company policies, procedures, and safety standards.

• Maintain cleanliness and organization throughout the store.

• Oversee opening and closing procedures, including cash handling and security protocols.

• Implement measures to prevent loss and shrinkage, such as theft prevention strategies and inventory controls.

• Able to do Visual Merchandise Display in store.