Assistant Station Manager [NEL]

SBS Transit Limited; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the transit industry seeks candidates for an operations role focused on customer service and safety compliance. Responsibilities include assisting the Station Manager, handling passenger issues, and ensuring operational safety. Ideal candidates should possess a minimum of 5 'O' Level credits and two years of relevant experience, along with strong interpersonal skills and the ability to operate station equipment.

Qualifications

• Minimum 5 credits in 'O' Levels required.
• Minimum 2 years working experience, preferably in service or retail.
• Ability to manually operate station and trainborne equipment.

Responsibilities

• Assist Station Manager in daily operations and customer service.
• Enforce safety policies and conduct security patrols.
• Assist in managing incidents and operate trains as needed.

Skills

Interpersonal skills

Customer service

Education

Minimum 5 credits 'O' Levels

Job description

Responsibilities:

• Operations and Customer Service
  - Assist the Station Manager in daily operations and delivering quality customer service.
  - Handle passenger issues, ticketing matters, and crowd control.
  - Manage access to the station and operate the Passenger Service Centre.
  

• Safety and Compliance
  - Enforce Rapid Transit Systems (RTS) Regulations and company safety policies.
  - Conduct security patrols and coordinate with Transit Guards on security issues.
  - Monitor for fire risks and prohibited items in railway premises.
  - Ensure safe work practices, proper activation of staff protection devices, and valid track access qualifications.
  

• Incident and Emergency Handling
  - Assist in managing station incidents and implementing the Safety Management System.
  - Drive and operate passenger trains as needed, including acting as Emergency Train Operator.
  - Manually set train routes locally in a safe and efficient manner when required.
  

• Training and Development
  - Help train new staff and trainees through on-the-job training.

Perform other duties as directed by his/ her superiors.

Requirements:

• Minimum 5 credits 'O' Levels

• Able to reach a height of 207cm with both hands

• Willing to perform shift work, including night shift, weekends and Public Holidays

• Minimum 2 years working experience, preferably in the service or retail industry

• Required to manually operate station and trainborne equipment

• Possess a pleasant disposition and personality

• Good interpersonal skills with a passion to work with people

• Ability to identify colours