Assistant Station Manager [NEL]

SBS Transit Limited; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team in a dynamic role focused on operations and customer service. This position involves assisting the Station Manager, enforcing safety regulations, and handling passenger issues while ensuring a pleasant experience for all. Candidates should be locals with a minimum of 5 'O' Levels and 2 years of relevant experience, along with a passion for working with people. If you're adaptable and ready to take on shift work, including nights and weekends, this is a fantastic opportunity to contribute to a vital service in the community.

Qualifications

• Locals only with minimum 5 credits 'O' Levels and 2 years experience in service or retail.
• Must be able to operate station and trainborne equipment manually.

Responsibilities

• Assist the Station Manager in operations and customer service.
• Enforce safety policies and conduct security patrols.
• Assist in managing incidents and drive passenger trains.

Skills

Customer Service

Interpersonal Skills

Incident Management

Safety Compliance

Shift Work Adaptability

Education

Minimum 5 credits 'O' Levels

Tools

Trainborne Equipment

Job description

Responsibilities:

• Operations and Customer Service
  - Assist the Station Manager in daily operations and delivering quality customer service.
  - Handle passenger issues, ticketing matters, and crowd control.
  - Manage access to the station and operate the Passenger Service Centre.
  

• Safety and Compliance
  - Enforce Rapid Transit Systems (RTS) Regulations and company safety policies.
  - Conduct security patrols and coordinate with Transit Guards on security issues.
  - Monitor for fire risks and prohibited items in railway premises.
  - Ensure safe work practices, proper activation of staff protection devices, and valid track access qualifications.
  

• Incident and Emergency Handling
  - Assist in managing station incidents and implementing the Safety Management System.
  - Drive and operate passenger trains as needed, including acting as Emergency Train Operator.
  - Manually set train routes locally in a safe and efficient manner when required.
  

• Training and Development
  - Help train new staff and trainees through on-the-job training.

Perform other duties as directed by his/her superiors.

Requirements:

• Locals only

• Minimum 5 credits 'O' Levels

• Able to reach a height of 207cm with both hands

• Willing to perform shift work, including night shift, weekends and Public Holidays

• Minimum 2 years working experience, preferably in the service or retail industry

• Required to manually operate station and trainborne equipment

• Possess a pleasant disposition and personality

• Good interpersonal skills with a passion to work with people

• Ability to identify colours

Walk-In Interview
Date: 23 Apr 2025 (Wed)
Time: 1 - 4 PM
Location: 91 Sengkang East Avenue, S545072