Assistant Station Manager [DTL] - Non Executive Role

SBS Transit Limited; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team as Station Assistants. This role offers a unique opportunity to support the efficient operation of a busy transit station while providing exceptional customer service. You will be responsible for assisting passengers, managing crowd control, and ensuring compliance with safety regulations. With opportunities for development and growth, this position also offers competitive remuneration and attractive allowances. Join a dynamic environment where your contributions will directly enhance the travel experience for countless passengers.

Benefits

Attractive Allowances & Incentives

Competitive remuneration

Performance Bonus

AWS

Intensive training for shortlisted candidates

Qualifications

• Minimum 2 years experience in service or retail industry required.
• Ability to perform shift work and identify colors essential.

Responsibilities

• Assist Station Manager in operations and quality customer service.
• Handle emergencies and ensure compliance with RTS Regulations.

Skills

Interpersonal Skills

Customer Service

Emergency Response

Crowd Control

Education

NITEC or GCE 'A'/'O' Levels

Diploma

Job description

Job Highlight

• Opportunities for development and growth

• Attractive Allowances & Incentives

• Competitive remuneration

• Attractive employee benefits

• AWS

• Performance Bonus

Responsibilities:

• Assist Station Manager in efficient and effective operation of the station, and in the delivery of a quality customer service

• Render assistance to passengers, dealing with emergencies calmly and effectively in public

• Handle all problems and matters that may arise in the day-to-day station and train operations, including monitoring passenger flow and exercising appropriate crowd control actions

• Ensure that all passengers comply with the Rapid Transit Systems (RTS) Regulations

• Assist Duty Station Manager in handling incidents

• Ensure the protection of revenue at the station, handle all passenger ticketing issues, and prepare the required forms related to the AFC System

• Support Duty Station Manager to man the Passenger Service Centre occasionally

• Man the Passenger Service Centre and manage access to the station during non-traffic hours

• Assist Station Manager to conduct local and on-the-job training to trainee(s)

• Manually set routes locally on site, when required, in the most safe, efficient, and effective manner in accordance with the relevant work instructions and procedures

• Conduct security patrols regularly and work closely with the Transit Guards

• Man & drive Passenger Trains

• Perform the duties of Emergency Train Operator in the most safe, efficient, and effective manner in accordance with the relevant work instructions and procedures

• Any other duties as directed by his/her superior(s)

Requirements:

• NITEC or GCE 'A'/'O' Levels, preferably Diploma holder

• Minimum 2 years working experience, preferably in the service or retail industry

• Good interpersonal skills with a passion to work with people

• Willing to perform shift work

• Ability to identify colours

• Ability to reach a height of 200cm with both hands without support and tiptoe

• Singaporeans only

Walk-In Interview

Date: 23 Apr 2025 (Wed)

Time: 1 - 4 PM

Location: 91 Sengkang East Avenue, S545072

Intensive training will be provided for shortlisted candidates