Assistant Service Manager

MAYBANK SINGAPORE LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading bank in Singapore is seeking Branch Service Staff to perform daily operational activities including OTC transactions and customer service. Candidates should hold a degree or diploma in Banking, Business, or Finance, and possess excellent interpersonal skills. The role emphasizes integrity and professionalism while maintaining customer relations. Shortlisted candidates will be notified.

Qualifications

• Excellent interpersonal communication skills and customer service skills.
• Meticulous and attentive to details with the ability to manage multiple tasks.
• Self-motivated with a strong work ethic and high level of integrity.

Responsibilities

• Perform Frontline duties adhering to regulatory requirements.
• Manage and upkeep controlled items in care.
• Maintain good customer service for clients in the branch.

Skills

Interpersonal communication skills

Customer service skills

Attention to detail

Team player

Self-motivated

Education

Degree / Diploma in Banking, Business, Finance

Job description

Branch Service Staff are responsible in performing daily Branch operational activities such as Over the Counter (OTC) transactions, Account On-Boarding / Servicing, Providing proper & timely solutions to clients & client referrals to business units for new services and maintain excellent customer relations in the Branch.

Service Staff are also expected to operate with the highest level of integrity as the nature of work involves dealing with high-risk instruments such as Cash & controlled stocks. Staff will work alongside Service Manager (SM) to manage risk in Branch (i.e. Transactional Risks, On Boarding Risks & Operational Risks) in Compliance with Banking & Regulatory Guidelines.

Service Staff to also support Business Growth by identifying and referring clients to relevant units for potential business opportunities, in line with Branch Targets set out by the Branch Manager (BM) & SM.

Responsibilities

• Perform Frontline duties during daily work (Adhere to regulatory requirements and bank processes at all times)
• Upkeep & Management of Controlled Items in Care
• Upkeep & Maintain Good Customer Services for Clients in Branch

Requirements

• Degree / Diploma in a related field preferably (Banking, Business, Finance and related fields)
• Excellent interpersonal communication skills and customer service skills
• Meticulous, logical and attentive to details with ability to effectively manage multiple tasks.
• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics.
• Self-motivated and driven to attain personal and branch's goals.

Please note only shortlisted candidates will be notified.