Assistant Service Manager

OCD HANDS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the F&B sector seeks an Operations Assistant Manager to support outlet management and drive revenue. Candidates should have a Diploma in Food & Beverage, with a minimum of 3 years of relevant experience, and possess strong customer service and leadership skills. This role requires a flexible, dynamic individual who can thrive in a fast-paced environment and is able to commit to shift work, including weekends and public holidays.

Qualifications

• Minimum Diploma in Food & Beverage or equivalent.
• At least 3 years of relevant experience in KTV/Restaurant Service/Retail.
• Strong business acumen and knowledge of sales and marketing trends.

Responsibilities

• Assist Outlet Manager in operations and drive revenue.
• Handle guest requests and maintain high service standards.
• Responsible for recruitment, staff training, and schedule planning.

Skills

Customer Service

Problem Solving

Financial Management

Team Management

Interpersonal Skills

Communication Skills

Flexibility

Education

Diploma in Food & Beverage

Tools

MS Office

Job description

Responsibilites:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work