Assistant Service Management Manager - Problem Management (Ops Response)

Synapxe; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job description

Overview

The Problem Manager for Major Incidents is a Service Operations Specialist who is responsible to maintain high levels of service and ensuring all service recovery, protective mitigations, stakeholder communications and problem management activities are performed. He/She is responsible to drive both internal and external teams to ensure compliance to SLOs, SLAs, KPIs and metrics relating to service performance and operations performance.

He/She possesses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analysing important reports covering service performance metrics and operations activities.