Assistant Service Engineer

TOPPAN Next Tech is aggressively expanding its Security Solutions & Services (SSS) Division to enhance its business edge and to pursue exciting emerging opportunities in the market place:

• Multi Modal Biometrics (face, fingerprint, iris)
• Key Installation Protection (military bases, army camps, protected buildings, secured facilities)
• Vehicle Access Clearance (2FA, biometric authentication, vehicle barrier booms, digital I/O, relays, industrial automation, various types of sensors)
• Personal Access Clearance (autogates, turnstiles, registration kiosks, biometric authentication, visitor registration systems, people counting and tailgating detection)
• Border Management including Automated Gates/Kiosks
• Mobile Digital ID

Responsibilities

• Perform inspections, preventive maintenance, corrective maintenance, repairs/replacement and calibrations to the machines and hardware.
• Monitor software and applications, manage updates/patches, and troubleshoot issues to ensure seamless performance.
• Collect and analyse performance data from machines and systems to identify improvement areas. Conduct failure trend analysis.
• Provide technical support to customers via Phone, Chat, Email and onsite support.
• Monitor spare inventory, spare movement and place orders when necessary.
• Support handling will be 7x24 and rotating shift is required.
• Manage relationships with customers, contractors and suppliers.
• Coordinate with other Technical Support team or members to escalate cases with unresolved issues to the respective product vendor.
• Maintain maintenance logs and report daily, weekly and monthly activities.
• Work closely with the Integration and Delivery Team to ensure the maintenance crew and himself are trained to work on the systems.
• To demonstrate and show an intermediate understanding of how enterprise infrastructure and COTS monitoring tools work.
• Maintain records and SOPs of maintenance activities, software issues, and repairs.
• Any other ad-hoc duties as required or assigned.

Requirements

• Degree/Diploma in Computer Science, Engineering or any related disciplines.
• 2-4 years’ experience in hardware and system maintenance role.
• Strong knowledge and practical hands-on experience in engineering concepts, including electrical, mechanical and enterprise systems setup.
• Ability to keep track of and report on activity.
• Experience in working maintenance operations.
• Excellent communication and interpersonal skills.
• Develop and maintain strong relationships with staff members and customers.
• Competent in problem-solving, team building, planning and decision-making.
• Familiar with Singapore Government project’s operational support will be an added advantage.