Assistant Senior Manager / Manager - Residential Life

Company description:

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore.

Job Description

The Residential Life's vision is to partner with the leadership of NUS hostels in creating a home-away-from-home residential experience where every student feels supported, engaged, and empowered to thrive, both within the residential community and beyond.

As a member of the Residential Life team, the incumbent will play a key role in fostering a safe, enriching, and conducive living environment across NUS hostels. The role involves providing timely guidance to hostels, supporting the development and implementation of policies that enhance residents' holistic experience, and promoting initiatives that empower students to grow, contribute meaningfully, and succeed during their time in residence.

Duties & Responsibilities

1. Community Standards Enforcement
   • Assist in managing living and community standards in NUS hostels, including conducting fact-finding investigations, handling disciplinary cases, maintaining accurate records, and reviewing related policies and practices.
   • Conduct regular reviews to identify emerging trends, recurring issues, and potential gaps related to disciplinary cases and housing regulation breaches within the hostels.
2. Communications
   • Draft major announcements & media responses for the section.
   • Facilitate briefings for policies relating to social media and outreach to new residents.
   • Review content hosted on OSA RL website and social media platforms.
   • Coordinate projects such as NUS Open House and freshman webinars.
   • Oversee the ResLife Marcom Internship Programme.
   • Act as NUSync Administrator for hostels.
3. Hostel Transformation
   • Work with the team to develop resident staff competency training roadmaps.
   • Gather a community of best practices within the hostels.
   • Manage projects in collaboration with other university offices and hostel leaders to enrich the residential experiences of NUS students.
   • Assist the team in drafting and reviewing policies and papers to improve student life in NUS hostels.
4. Others
   • Handle ad-hoc projects as assigned.

Qualifications

• A good University degree with 3 to 5 years of relevant work experience.
• Proficiency in software applications, including Microsoft Office and various social media platforms.
• Meticulous, with a proven record in project planning and organizational skills.
• Articulate in both written and verbal communication.
• Organized and able to work well under pressure and with tight deadlines.
• Demonstrates excellent skills in teamwork and collaboration with stakeholders.

More Information

Location: Kent Ridge Campus

Organization: Office of Student Affairs

Department: Residential Life

Employee Referral Eligible: No

Job Requisition ID: 28516