Assistant/Security and Risk Manager

SUNSET METT SING PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

Une entreprise hôtelière à Singapour recherche un Assistant/Security and Risk Manager pour garantir la sécurité des employés et des invités. Le rôle implique la gestion des incidents, la formation à la sécurité, et l'anticipation des besoins en matière de sécurité. Le candidat idéal sera proactif, aura une bonne capacité à gérer les plaintes et à établir des relations amicales avec les clients.

Qualifications

• Compétences dans la gestion et la résolution des requêtes clients.
• Connaissances des procédures d'urgence et règles de sécurité.
• Capacité à travailler de manière sécurisée et à enseigner aux autres.

Responsibilities

• Préparer les horaires du personnel et surveiller leur présence.
• Maintenir un registre des incidents et suivre les plaintes.
• Assurer la sécurité des biens et des personnes dans l'hôtel.

Skills

Gestion des plaintes

Anticipation des besoins de sécurité

Contrôle des détails

Formation à la sécurité

Education

Formation en gestion de la sécurité

Job description

This position is responsible in ensuring a safe environment for the hotel employees and guests, and safeguards the assets of the hotel. The Assistant/Security and Risk Manager assists the Management, employees and guests in every way that is consistent with the protection and prevention objectives.

2.1 Prepare monthly staffing schedules, monitoring staff attendance and assist in planning work schedules.

2.2 Maintain a hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.

2.3 Handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, and guests of the Hotel.

2.4 Be proactive in guests’ requests and anticipate Safety needs according to Singapore’s events.

2.5 Maintain a high level of controlling details within the guest areas.

2.6 Conform to and enforce Security policies, procedures, rules, and regulations as laid down by METT and the hotel in order to achieve the highest levels of uniformity and guest service.

2.7 Ensure that all potential and real Hazards are reported immediately and rectified.

2.8 Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel.

2.9 Assist in safety and emergency training for all employees.

2.10 Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees.

2.11 Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.

2.12 Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others.

2.13 Use safe manual handling techniques and practise safe work habits including Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.

2.14 Perform other duties as directed.