Assistant/Sales Manager (Serviced Residences)

FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hospitality management company in Singapore is seeking a Sales Executive to represent their serviced residences. The role involves engaging in daily sales activities, acquiring new leads, and managing client relationships while collaborating with operations and revenue teams. Ideal candidates should have relevant qualifications, excellent communication skills, and the ability to work under pressure. Fresh graduates are encouraged to apply.

Qualifications

• Fresh graduates are welcomed.
• Able to work independently and as part of a team.

Responsibilities

• Represent the organization professionally presenting products and services.
• Engage in daily sales activities.
• Acquire new sales leads and establish accounts.
• Collaborate with operations and revenue management teams.
• Meet monthly sales targets.

Skills

Excellent communication skills

Strong negotiation skills

Interpersonal skills

Organisational skills

Ability to work under pressure

Teamwork

Education

Diploma or Degree in Hospitality/ Tourism/ Hotel Management

Job description

Responsibilities

• Represent the organization professionally presenting Serviced Residences’ products and services.
• Engage in daily sales activities, including telemarketing, sales calls, Serviced Residence visits, entertainment, tradeshows, and presentations.
• Demonstrate proficiency in the sales process: establish rapport, ask open questions, follow up, manage expectations, address conflicts, overcome objections, close deals, and gather post-feedback.
• Acquire new sales leads / prospects and establish accounts to expand the client base.
• Foster and develop relationships with existing clients and customers to maintain loyalty.
• Manage leads, respond to inquiries promptly, and provide appropriate solutions within stipulated response time.
• Develop and implement strategies to drive sales with optimum use of company systems and sales tools effectively, including property management system and customer relationship management systems, and booker loyalty where applicable.
• Collaborate with the Operations team to enhance guest experiences.
• Collaborate with the Revenue Management team to optimize Serviced Residences rates and occupancy.
• Ensure timely responses and effective communication.
• Gather and share publicly available market information.
• Provide regular updates to superiors and the team on activities and market insights.
• Meet monthly sales targets to achieve cluster budget objectives.
• Promote and enroll clients in the booker loyalty program.
• Regularly review account portfolios, analyze performance, and present findings to management for action planning.
• Adhere to statutory regulations and internal guidelines/SOPs.
• Follow up with clients with outstanding or long-overdue payments.
• Participate in adhoc or promotion client and Serviced Residences activities.
• Undertake any other duties as may be assigned by superiors diligently and professionally.

Requirements

• Diploma or Degree in Hospitality/ Tourism/ Hotel Management or equivalent
• Fresh graduates are welcomed
• Excellent communication, interpersonal, networking and organisational skills
• Strong negotiation and presentation skills
• Able to work well under pressure in a fast paced environment
• Ability to work both independently and as part of the team