Assistant Restaurant Manager (Cassia)

Capella Hotel Singapore; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an Assistant Manager for its renowned restaurant. This role involves overseeing food and beverage operations, ensuring compliance with service and hygiene standards, and delivering an exceptional dining experience. The ideal candidate will have a strong background in team management and guest relations, with at least three years of supervisory experience in the service industry. Join a dynamic team where your contributions will enhance guest satisfaction and operational excellence in a vibrant setting.

Qualifications

• 3+ years in a supervisory role within the service industry.
• Strong communication skills with guests and team members.

Responsibilities

• Manage restaurant operations ensuring compliance with standards.
• Supervise the Wedding and Social Events Team effectively.
• Analyze guest feedback to improve service delivery.

Skills

Guest Communication

Team Management

Customer Service

Food Safety Compliance

Education

Food Safety Certification

Job description

Position Overview
The Assistant Manager is responsible for the management of Cassia Restaurant in accordance with the hotel's operating procedures. Together with the F&B Supervisors, the individual is also responsible for the compliance towards service, food hygiene, safety and other standards.

The Role
Food and Beverage Operations

• Attend departmental meetings, line-ups and other training as scheduled

• Be aware of clientele mix, seasonal periods and festivities and make recommendation to management for competitive analysis and budgeting purposes

• Provide guest with an enjoyable and expertly served dining experience

• Maintain complete knowledge of hotel layout, room capacity, hours of operation for other outlets, proper in-room set-up and maintain the grooming standards of the hotel

• Check in with guests to assess guests' satisfaction levels for guest experience improvement

• Analyze guests' feedback to ascertain guest service delivery gaps

• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately

• Handle guest complaints following the instant pacification procedure and ensuring guest satisfaction

Manage Team

• Supervise and support Wedding and Social Events Team

• Present sales reports and recommendations for management updates and decision-making

• Be involved in career progression and succession planning of team members

Talent Profile

• Minimum 3 years of experience in supervisory role in service industry

• Ability to communicate with guests and internal stakeholders clearly and pleasantly

• Possess Singapore food safety certification