ASSISTANT RESTAURANT MANAGER

RE&S Enterprises; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading restaurant chain in Singapore seeks a proactive Restaurant Manager to oversee daily operations and staff performance. The role involves training, ensuring quality service, handling customer issues, and managing cash flow. Ideal candidates will have a solid background in restaurant management and a passion for excellence in the customer dining experience.

Qualifications

• Experience in managing restaurant operations and staff.
• Ability to resolve customer complaints and ensure service quality.
• Strong knowledge of safety compliance and cash management practices.

Responsibilities

• Lead staff, manage daily operations and training.
• Oversee quality assurance and cleanliness.
• Resolve operational issues and manage customer flow.

Skills

Team Leadership

Service Quality Monitoring

Operational Management

Cash Management

Training and Development

Job description

Position Purpose

• Provide guidance and day-to-day training to staff within the assigned area.

• Carry out daily operations in managing floor control to maintain and improve quality, service, cleanliness, and ambience.

• Manage and coordinate activities with people, products, and equipment to maximize sales and profit.

Responsibilities

Restaurant Operations

• Lead a team of service staff within the assigned unit by allocating tasks and roles.

• Ensure restaurant readiness for each service day and brief the service crew on staffing rosters.

• Manage customer flow and seating arrangements.

• Oversee service quality, cleanliness, and standards, addressing lapses as needed.

• Manage cash floats, audit rolls, and troubleshoot cash register errors.

• Document all cash shortages and surpluses and verify payment collections.

Restaurant Management & Planning

• Act as the escalation point for service issues.

• Resolve daily operational issues and support the team to ensure smooth service.

• Lead investigations and resolve complex customer complaints promptly.

Quality Assurance & Control

• Enforce standards for quality, service, cleanliness, and value.

• Monitor operations for safety compliance.

• Implement corrective actions for unsafe or non-compliant conditions.

People Management

• Conduct induction for new hires.

• Provide training to promote role rotation.

• Train and monitor staff in SOPs.

• Ensure workplace safety practices are followed.