Assistant Restaurant Manager

GOOD WOOD PROJECT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A prestigious restaurant group in Singapore seeks an experienced Assistant Restaurant Manager to lead operations and ensure exceptional customer service. The role involves motivating staff, handling customer complaints, and maintaining a positive work environment. The ideal candidate has a strong background in restaurant management and excellent customer relations skills. This position offers good career progression opportunities and annual medical benefits.

Benefits

Annual medical benefits

Good career progression opportunities

Qualifications

• Experience in leading restaurant operations.
• Strong customer service skills.
• Ability to motivate and coach staff.

Responsibilities

• Lead the restaurant's operations and ensure customer satisfaction.
• Establish and maintain a teamwork-oriented work environment.
• Handle customer complaints and ensure they are resolved.

Job description

JOB SUMMARY

The Assistant Restaurant Manager is responsible for leading the restaurant's operations by ensuring and maintaining the market's strategic and tactical posture.

CORE WORK ACTIVITIES

Assisting in Food and Beverage Operations

• Establishes and maintains a work environment that values teamwork, empowerment, motivation, and a commitment to customer service.
• Offers all customers top-notch customer service.
• Reacts promptly and proactively to customer concerns.
• Employs coaching techniques at all times.
• Exudes self-assurance and enthusiasm.
• Encourages and motivates employees to address customer and employee-related issues.
• Recognizes the service culture of the brand.
• Establishes service standards for both internal and external stakeholders.
• Takes responsibility for customer complaints or issues until they are resolved or escalated to the proper manager or staff.
• Monitors complaints to ensure they are resolved satisfactorily.
• Builds relationships with clients to increase both internal and external customer loyalty.
• Complies with all accounting policies used by the company.

Other Information:

• Working hours: 6 days/week
• Annual / Medical benefits provided
• Good career progression opportunities