Assistant Reservation Manager

TBR SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated professional to manage client bookings and travel planning. This role involves ensuring high-quality service delivery while maintaining strong relationships with clients and internal teams. The ideal candidate will possess excellent communication and organizational skills, with the ability to work independently. Join a dynamic team that values attention to detail and responsiveness, and be part of a company that prioritizes client satisfaction and operational excellence. If you have a passion for travel and a commitment to quality service, this opportunity is perfect for you.

Qualifications

• 5+ years of experience with a focus on reservations and client management.
• Prior experience in the travel industry is a plus but not mandatory.

Responsibilities

• Manage daily bookings, client queries, and travel planning.
• Ensure SLA's are met and maintain strong client relationships.
• Implement solutions for client events and track performance.

Skills

Excellent communication skills

Excellent organizational skills

Attention to detail

Fluency in English

Fluency in Mandarin

Fluency in Japanese

5+ years of working experience

Effective management of Reservations

Job description

Main Responsibilities

• Responsible for the effective management of daily bookings, client queries, client quotations, assistance in travel planning and execution
• Ensure SLA’s are met in line with company expectations
• Engage in active listening with callers, confirming or clarifying information
• Ensure Team/Driver Feedback Levels (Negative) are met in line with company expectations (reviewed monthly)
• Track abnormalities in daily completed assignments and other necessary administrative duties
• Implement solutions to execute client events, responsible for all aspects of ongoing event priorities
• Maintaining strong internal and external relationships
• Ensure that all processes are being adhered in order to deliver the highest possible quality standards
• Maintain good relationships with operations colleagues globally
• Dealing with all feedback and reporting findings to SCM Team if need.

Skills Required

• Excellent communication skills
• Excellent organizational skills and attention to detail
• Must be able to work independently with minimum supervision.
• Effective management of Reservations on daily assignments.
• Prompt and responsive in account servicing duties.
• Maintain high level of performance from TBR Reservation team.
• Fluency in English and Mandarin, fluency in Japanese would be a plus
• 5 or more years of working experience.
• Prior experience in travel industry will be a value-add but not the primary criteria for selection of candidates