Assistant Relationship Manager, Japan

BANK OF SINGAPORE LIMITED; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A prominent banking institution in Singapore is seeking an experienced administrative support professional in client servicing. You will assist Relationship Managers in servicing Private Banking clients, handling enquiries, monitoring account activities, and managing various administrative duties. The ideal candidate should have 2-7 years of relevant experience, possess strong interpersonal skills, and have proficiency in Japanese to support clients effectively in this fast-paced environment.

Qualifications

• Minimum 2 - 7 years of experience in client servicing, operations or sales support within financial institutions.
• Strong understanding of financial products and services.
• Meticulous and strong attention to details.

Responsibilities

• Provide administrative and client service support to Relationship Managers.
• Respond to client enquiries and provide resolution.
• Monitor transactions and activities in client accounts.
• Support RMs in providing financial advisory services.

Skills

Client servicing

Excellent interpersonal skills

Attention to details

Communication skills

Ability to thrive in fast-paced environments

CACS certification

Proficiency in Japanese

Education

Bachelor degree or diploma holder

Job description

Overview

Responsible for providing administrative and client service support to Relationship Managers (RM) within the front office function servicing Private Banking clients.

Responsibilities

• Provide administrative and client service support to Relationship Managers servicing Private Banking clients.
• Respond to all client enquiries and instructions and provide resolution to most issues and requests.
• Monitor transactions and activities in client accounts
• Support RMs in the provision of financial advisory services to clients.
• Maintain client data and reports, such as: contact lists, account numbers, facilities details, status of credit reviews/renewals, etc
• Handle administrative duties including scheduling of appointments, preparing correspondences, making travel arrangements, arranging meetings and receptions, producing presentation materials.
• Coordinate with Product Groups, Operations and other functional areas as necessary
• Ensure adherence to internal and external regulations and policies at all times

Requirements

• Minimum 2 - 7 years of relevant experience in client servicing, operations or sales support within financial institutions
• Bachelor degree or diploma holder
• Strong understanding of financial products and services
• Excellent interpersonal, communication and client interfacing skills
• Meticulous, strong attention to details
• Possess future oriented mindset, strive to innovate and adapt to changes
• Strong understanding of inter-dependencies within the team and able to collaborate effectively across departments
• Ability to thrive in a fast paced environment and remain empathetic, passionate and resilient
• Preferably CACS certified
• Proficiency in Japanese is required as this role supports Japanese clients