Assistant Patient Experience Manager

KK Women's & Children's Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Assistant Patient Experience Manager to enhance patient care and experience. In this pivotal role, you will act as a vital link between patients, their families, and healthcare staff, ensuring that concerns are heard and addressed. Your strong interpersonal skills will allow you to engage effectively with a diverse range of individuals, while your empathetic nature will help alleviate the anxieties faced by patients and their families. This role offers a fulfilling opportunity to make a meaningful impact in the healthcare environment, fostering a supportive atmosphere for both patients and staff alike.

Qualifications

• 6+ years of experience in healthcare or social service-related industry.
• Strong interpersonal and communication skills required.

Responsibilities

• Serve as a bridge between patients and healthcare staff.
• Gather real-time feedback from patients and their families.

Skills

Interpersonal Skills

Communication Skills

Empathy

Education

Bachelor’s degree in Healthcare Management

Bachelor’s degree in Communications

Bachelor’s degree in Public Relations

Job description

As an Assistant Patient Experience Manager, you will serve as the relational bridge between patients and their families, and the medical, nursing and allied health staff thereby enhancing the hospital experience. By pro-actively walking the floor and being physically present in-ward, and patient clinical areas. Your presence will serve as ready listening ears and try to mitigate some of the suffering and anxiety faced by patients/families and staff alike. Engage all patients and carers to gather real-time feedback, enabling patients and their carers to comment on the quality of the care they are receiving.

Requirements:

• Bachelor’s degree in Healthcare Management, Communications, Public Relations and any other relevant discipline
• Minimum 6 years of working experience, preferably in healthcare or social service-related industry
• Preferably with 2 years of managerial experience
• Strong interpersonal skills and ability to work well and interact with all types of people at all levels, including patients, their next-of-kin, as well as internal clinical and nursing staff
• Matured disposition with people-centered mind-set
• Excellent communication skills both spoken and written
• Possesses empathy and genuine care for patient and fellow colleagues

Working Schedule

• Monday to Friday : 10am – 7.30pm

Only shortlisted candidates will be notified