ASSISTANT OUTLET MANAGER / OUTLET MANAGER

Monster Curry; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading restaurant chain in Singapore is seeking a Floor Manager to oversee daily operations. You will manage staff performance, ensure high customer service standards, and meet sales targets. The ideal candidate has strong leadership skills, a deep understanding of restaurant management, and the ability to motivate a team. Competitive salary and benefits are offered.

Qualifications

• Strong understanding of restaurant operations and management principles.
• Ability to motivate and lead a team effectively.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage daily operations and ensure adherence to brand standards.
• Oversee recruitment, training, and team performance.
• Ensure outlet meets sales targets and maintains high service quality.

Job description

This position is responsible for managing the floor operation under the guidance of the Area Manager, overseeing the daily business of the outlet, and assisting in managing outlet profit and loss performance.

Primary Duties:

1. Understand the company culture and exemplify the brand style.
2. Lead and demonstrate basic service principles (Smile, greeting, responding, organization, safety, house rules, etc.).
3. Familiarize with the entire floor operation and be capable of performing all floor roles (Host, server, cashier, etc.).
4. Provide effective reporting and discussion with direct reports.

Secondary Duties:

1. Oversee the general day-to-day management and operation of the restaurant.
2. Be responsible for outlet sales targets and KPIs, including overall costs such as food and labor costs.
3. Enhance team performance through training, motivation, assessment, and role modeling to deliver high-quality customer service.
4. Respond professionally to customer or team member comments and feedback, and discuss/report these with the Area Manager.
5. Ensure sufficient stock for daily operations, maintaining freshness and following FEFO (First Expired, First Out) system.
6. Maintain outlet safety, cleanliness, hygiene, and high standards.
7. Ensure all outlet sections follow SOP manual and execute accordingly.
8. Manage workforce scheduling, report shortages or excesses to the Area Manager regularly.
9. Possess good knowledge of all menu items and be able to train team members effectively.
10. Handle outlet recruitment and training processes.
11. Implement strategies to boost staff attitude, morale, and motivation.
12. Maintain food standards and quality control.