ASSISTANT OUTLET MANAGER / OUTLET MANAGER

MONSTER CURRY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic floor manager to oversee daily operations and enhance customer service quality. This role involves managing the restaurant's performance, training team members, and ensuring adherence to company standards. You will lead by example, fostering a positive work environment while ensuring operational efficiency. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional service. If you're ready to take on a rewarding challenge in a vibrant setting, this opportunity is perfect for you.

Qualifications

• Strong leadership and customer service skills are essential.
• Experience in operational management and team training is preferred.

Responsibilities

• Manage day-to-day operations and ensure high service quality.
• Train and motivate team members to achieve performance excellence.

Skills

Leadership Skills

Customer Service

Operational Management

Team Training

Problem Solving

Education

High School Diploma

Degree in Hospitality Management

Job description

This position is responsible for managing the floor operation with the direction of the Area Manager on day-to-day business of the outlet and also assist to manage outlet profit and loss performance as well.

Primary Duties:

1. Understands the company culture and exemplifies the brand style.
2. Lead and demonstrate the basics (Smile, greeting, responding, organization, safety, house rule and others).
3. Familiar with the whole floor operation. Able to carry out the role of every floor position (Host, server, cashier, and others).
4. Effective reporting and discussing with the direct report.

Secondary Duties:

1. Oversee general day-to-day management & operations of the restaurant business.
2. Responsible for outlet sales target and KPIs including overall cost, i.e., food cost and labor cost.
3. Enhance the leadership and performance excellence of the team members by training, motivating, assessing, and being a role model for all team members to provide customers with high quality of service.
4. Respond to customer or team members' comments and feedback professionally. Report, discuss, and consult with Area Manager on the comments and feedback.
5. Ensure sufficient stock for daily operation; stocks and ingredients keep fresh and follow FEFO (first expired first out) system.
6. Responsible for and ensure outlet safety, cleanliness, hygiene, and keeping high standards.
7. Ensure respective sections in the outlet follow SOP manual and execute accordingly.
8. Responsible for outlet workforce arrangement, scheduling, and reporting shortage or excess of the workforce to Area Manager regularly.
9. Good knowledge about all menu items, able to explain clearly to team members during training.
10. Manage outlet recruitment and training.
11. Implement strategies to boost staff attitude, morale, and motivation.
12. Maintain food standard and quality control.