Assistant Outlet Manager

Paradox Clarke Quay Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Paradox Singapore is looking for an Assistant Outlet Manager to support the Section Head in outlet operations. This role ensures high food and beverage quality, guest satisfaction, and operational goals are met, ideal for candidates with strong leadership and customer service experience. If you're ready for an exciting challenge in a dynamic environment, apply now!

Qualifications

• Minimum 3-4 years of relevant experience in food and beverage or hospitality.
• Strong leadership and people management skills.
• Knowledgeable in fast-moving trends of Food & Beverage.

Responsibilities

• Ensure compliance with service standards and health regulations.
• Assist Section Head with operational planning and staff management.
• Actively manage customer feedback and resolve complaints.

Skills

Leadership

Customer Service

Conflict Management

Interpersonal Skills

Training Skills

Tools

MS Office

POS Systems

Restaurant Management Software

Job description

Paradox Singapore is seeking a Assistant Outlet Manager to assist Section Head in the outlet operations to ensure the achievement of established food and beverage quality; guest service quality standards; departmental revenue and profit goals.

What you'll be doing

• To ensure compliance with standard of service, operating procedures, and health/ safety regulations

• Assist Section Head in implementing business plans.

• Involved in staff control and handling people issues.

• Perform store-level support functions including customer service, maintenance, repair, cleaning, re- stocking scheduling, day-to-day operations, cashiering, loss prevention and back-office support.

• Conduct daily shift meetings with the team.

• Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.

• Assist Section Head to ensure that the minimum level of labour is used to perform the required level of service without adversely impacting service standards.

• Plan staff roster based on outlet’s operational requirements.

• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.

• Actively seek verbal feedback from customers and team on food quality, service and provide feedback to culinary team.

• Investigate and resolve guest complaints or concerns in accordance with standard procedures. Provide feedback to the Section Head.

• Agree on and implement actions to make improvements to customer service.

• Ensure safe cash handling procedures are followed by the team.

• Develop a relationship with all guests to build repeated clientele internally and externally.

• Ensure compliance with corporate and hotel operational policies, guidelines, and procedure.

• Participate in meetings on financial, operational, and service.

• Monitor volume of business and related labor requirement forecast and control.

• Ensure the front and back areas meet standard for cleanliness, proper set up, sufficient supplies and equipment (HACCP)

• Ensure colleagues are effective and well trained and deviation from service procedure is corrected through on the job training.

• Ensure that established control procedures, liquors’ law and regulations are followed.

• To perform any other duties that may be assigned by the Management.

What we're looking for

• Minimum 3-4 years of relevant experience.

• Knowledge of various computer software programs (MS Office, restaurant management software, POS, etc.)

• Well-informed with regards to the fast-moving trends of Food & Beverage

• Strong leadership, people management and training skills.

• Customer service-oriented with in-depth knowledge of basic business management processes.

• Excellent interpersonal, conflict management and service recovery skills

• Ability to work under pressure in a fast-paced environment.

Apply now for this exciting Assistant Outlet Manager opportunity at Paradox Singapore!