Assistant / Operations Manager (East, New Hospital) #HWX

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A healthcare services provider in Singapore is seeking an experienced Operations Manager to oversee linen, food services, and claims management. The ideal candidate will have at least 5 years of operations management experience in healthcare, strong leadership skills, and a Bachelor's degree in Healthcare Administration. Excellent communication and problem-solving abilities are required. Interested applicants should email their CV for more information.

Qualifications

• Minimum of 5 years of experience in healthcare operations management.
• Strong leadership and interpersonal skills are required.
• Knowledge of PDPA and healthcare regulations is necessary.

Responsibilities

• Oversee linen and laundry services, ensuring cleanliness and cost optimization.
• Collaborate with food services to develop menus enhancing patient satisfaction.
• Lead cross-functional projects to improve operational efficiency.
• Recruit and develop staff while promoting a positive work environment.

Skills

Leadership

Communication

Problem-solving

Project management

Financial analysis

Education

Bachelor’s degree in Healthcare Administration or related field

Job description

KEY RESPONSIBILITIES

1. Linen and Laundry Management

• Oversee all aspects of linen and laundry services, ensuring timely processing, distribution, and cleanliness of linens.

• Implement best practices for inventory management and track linen usage to optimise costs.

1. Food Services & Bed Management

• Collaborate with the food services team to develop and implement menus that meet dietary requirements and enhance patient satisfaction.

• Monitor food safety and quality standards in compliance with health regulations.

• Manage bed occupancy and availability, coordinating with nursing and admissions staff to streamline patient flow.

• Implement strategies to reduce bed wait times and optimise bed turnover.

2. Claims Management & Hospital Inspection

• Supervise the claims processing team to ensure accurate and timely submissions to agency

• Work with relevant departments to resolve issues and improve work process efficiency.

• Analyse claims data to identify trends and areas for improvement.

• Conduct regular inspections and audits to ensure compliance with healthcare regulations and standards.

• Prepare for and facilitate external accreditation and inspection processes.

3. Project Management & PDPA Compliance

• Lead cross-functional projects aimed at improving operational efficiency, patient care, and service delivery.

• Develop project plans, timelines, and budgets, ensuring projects are completed on schedule and within budget.

• Ensure all operational practices comply with the Personal Data Protection Act, protecting patient information and privacy.

• Conduct regular audit for staff on data protection policies and best practices.

4. Management Meeting & Collaboration

• Provide essential secretariat support for management meetings, ensuring effective communication, documentation, and follow-up on operational initiatives.

• Involve collaborating closely with leadership and various departments to facilitate discussions that drive strategic decisions and enhance overall hospital performance.

• Foster a culture of collaboration among clinical and administrative teams to enhance patient care and service delivery.

• Participate in interdisciplinary meetings to address operational challenges and develop solutions.

10. Procurement of Services & Partner Management:

• Oversee the procurement process for services related to Linen, Food Services, and other operational needs.

• Develop and maintain relationships with vendors and service providers, ensuring quality and cost-effectiveness.

• Evaluate and negotiate contracts and service agreements to ensure quality service delivery and cost-effectiveness securing optimal terms for the hospital.

11. Staff Management

• Recruit, train, and develop staff, promoting a positive work environment and encouraging professional growth.

• Conduct performance evaluations and provide coaching to enhance team performance.

12. Budgeting and Financial Management

• Develop and manage operational budgets, ensuring alignment with organisational financial goals.

• Monitor expenditures and implement cost-control measures to maintain financial stability.

• Leverage data analytics to inform and guide operational decisions within the healthcare facility. This position focuses on analysing performance metrics, identifying trends, and implementing data-driven strategies to enhance efficiency, patient care, and overall hospital performance.

Requirements:

• min. Bachelor’s degree or equivalent qualification from a recognised institution is required in Healthcare Administration or a related field.

• Minimum of 5 years of experience in healthcare operations management, with a focus on services such as linen and laundry, food services, or patient management.

• The job title will be commensurate with the candidate’s level of experience.

• Strong leadership and interpersonal skills.

• Excellent communication and problem-solving abilities.

• Proficient in project management and financial analysis.

• Knowledge of PDPA and healthcare regulations.

• Carry out other responsibilities and duties as assigned from time to time.

Interested applicants, please email your updated CV to [e-mail] for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No: R1552331

EA Personnel Name: Kate Leau Wei Xuan

Company EA license No.: Recruit Express Pte Ltd (99C4599)