ASSISTANT OPERATIONS MANAGER

EQ MANPOWER PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in pet care services is seeking an experienced individual to manage daily operations, including staff supervision and pet activities. The candidate will ensure compliance with regulations and respond to emergencies. A passion for animals is essential. This opportunity promises a dynamic work environment, focused on pet welfare and customer satisfaction.

Qualifications

• Must be an animal lover.
• Leadership potential and teamwork abilities are desirable.
• Ability to handle customer feedback and emergencies.

Responsibilities

• Oversee daily scheduling of pet activities, cleaning, and grooming.
• Monitor facility hygiene and maintenance conditions.
• Manage pet care assistants and reception staff effectively.
• Handle emergencies and provide standby support as needed.

Skills

Leadership potential

Detail-oriented

Organized

Calm under pressure

Team player

Adaptable

Job description

Oversee daily scheduling of pet activities, feeding, cleaning, and grooming sessions.

Monitor cleanliness and maintenance of the facility to ensure a hygienic, pet-safe environment.

Assist in training, supervising, and scheduling pet care assistants and reception staff.

Help conduct regular staff briefings and performance checks.

Step in to cover operational duties during staff shortages.

Greet pet owners and ensure smooth check-in/out procedures.

Handle customer feedback, inquiries, and resolve service issues professionally.

Maintain accurate pet records and communicate special needs to the team.

Monitor pets’ behaviour and report health or temperament concerns.

Enforce safety protocols and emergency procedures.

Ensure compliance with AVS (Animal & Veterinary Service) and NEA regulations.

Assist with inventory control and stock ordering.

Prepare basic reports on attendance, incidents, and feedback.

Be available for 24-hour standby duty on a rotational basis to handle emergencies, urgent pet care situations, or last-minute operational issues.

Respond promptly and coordinate emergency support when required.

May be required to attend the center physically outside of normal hours in urgent situations.

Support social media or marketing tasks, if required.

Must be calm, patient, and adaptable under pressure.

Be hands-on, organized, and detail-oriented.

Be a team player with leadership potential.

MUST BE AN ANIMAL LOVER.

Perform any other ad-hoc duties assigned by the Manager.