Assistant Operation Manager (Medical Clinic)

Job Summary:

As the Assistant Operations Manager, you will oversee day-to-day operations of Q&M Medical Group’s clinics, ensuring a high standard of service delivery, operational efficiency, and regulatory compliance. You will work closely with clinic supervisors, medical professionals, and internal departments to ensure smooth, efficient, and high-quality service delivery. This is a crucial role that requires strong leadership, operational efficiency, and excellent people management skills.

Key Responsibilities:

· Manage the day-to-day operations of assigned medical clinics, ensuring alignment with company standards and MOH regulations.

· Supervise and lead clinic managers, front-line medical staff, and administrative teams to ensure effective service delivery.

· Monitor clinic performance metrics including patient throughput, wait times, patient satisfaction, and staff productivity.

· Optimize clinic manpower planning, staff rostering, and resource allocation to ensure efficient clinic operations.

· Coordinate closely with medical doctors and clinic teams to maintain high clinical standards and seamless patient journeys.

· Support business continuity, risk management, and adherence to infection control and safety protocols.

· Resolve escalated patient service issues and ensure professional handling of feedback and complaints.

· Assist in clinic setup, renovations, system implementation, or expansion projects.

· Liaise with HQ departments such as HR, Finance, Marketing, and IT to ensure integrated clinic support.

· Drive service improvement initiatives, process enhancements, and operational excellence.

Requirements:

· Diploma or Degree in Healthcare Management, Business Administration, or related disciplines.

· Minimum 3 to 5 years of relevant experience in healthcare operations, preferably in GP or medical clinic settings.

· Experience managing multi-site operations or chain clinics is highly desirable.

· Strong leadership, interpersonal, and communication skills.

· Familiarity with MOH regulations, medical licensing, and clinic audits.

· Tech-savvy and comfortable working with clinic management systems and digital platforms.

· Able to travel between clinic locations and work flexible hours, including weekends/public holidays if necessary.