Assistant Officer, Customer Service

Kuok Group Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading property management company in Singapore is seeking a Customer Service Associate to manage customer interactions at their mall. The role includes maintaining high service standards, handling enquiries, and being the brand ambassador for the loyalty program. Candidates should have a minimum GCE N Level, relevant experience, and a passion for service excellence.

Qualifications

• Minimum GCE N Level qualification.
• Minimum 1 year of relevant customer service experience.
• Proficient in MS Office; knowledge of CMS advantageous.

Responsibilities

• Manage customer service matters at the Customer Service Counter.
• Promote the Great Rewards loyalty program.
• Handle enquiries and feedback from shoppers and tenants.

Skills

Communication

Interpersonal Skills

Customer Orientation

Education

GCE N Level

Tools

MS Office

Job description

Job Description

This position is under Allgreen Properties.

Responsibilities Include

• Managing and handling all customer service-related matters at Customer Service Counter
• Maintaining high level of customer service standards
• Handling enquiries and feedback from shoppers and tenants
• Bring the brand ambassador of the mall, promoting the Great Rewards loyalty program and related activities
• Support Marcom in voucher sales, mall redemptions, loyalty program and any other marketing initiatives as and when required
• Handle administrative duties and any other ad-hoc duties as assigned
  
  

Job Requirements

• Minimum GCE N Level qualification
• Minimum 1 year of working experience in a relevant customer service role
• Proficient in MS Office Word, Excel and/or usage of CMS is advantageous
• Customer-oriented with good communication and interpersonal skills
• Able to work in fast paced environment and has passion for service excellence
• Able to work on rotating shifts, including weekends and Public Holidays