Assistant Officer, Customer Service

ALLGREEN PROPERTIES LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Cuscaden Properties Pte. Ltd. is looking for a Customer Service Representative to manage customer queries and maintain high service standards at their shopping mall. The ideal candidate should be customer-oriented with relevant experience and excellent communication skills. Proficiency in MS Office and ability to handle administrative duties in a fast-paced environment are essential, along with flexibility for shift work.

Qualifications

• Minimum 1 year working experience in a customer service role.
• Proficient in MS Office and advantageous in CMS usage.
• Ability to work in a fast-paced environment and on rotating shifts.

Responsibilities

• Manage all customer service-related matters at the Customer Service Counter.
• Maintain high standards of customer service.
• Promote the Great Rewards loyalty program.

Skills

Customer-oriented

Communication

Interpersonal skills

Education

Minimum GCE N Level qualification

Tools

MS Office Word

Excel

CMS

Job description

This role is under Cuscaden Properties Pte. Ltd., a legal entity under Allgreen Properties Ltd.

Job description

• Managing and handling all customer service-related matters at Customer Service Counter
• Maintaining high level of customer service standards
• Handling enquiries and feedback from shoppers and tenants
• Bring the brand ambassador of the mall, promoting the Great Rewards loyalty program and related activities
• Support Marcom in voucher sales, mall redemptions, loyalty program and any other marketing initiatives as and when required
• Handle administrative duties and any other ad-hoc duties as assigned

Job requirements

• Minimum GCE N Level qualification
• Minimum 1 year of working experience in a relevant customer service role
• Proficient in MS Office Word, Excel and/or usage of CMS is advantageous
• Customer-oriented with good communication and interpersonal skillsAble to work in fast paced environment and has passion for service excellence
• Able to work on rotating shifts, including weekends and Public Holidays