Assistant Officer, Customer Service

Borr Drilling; Singapore; On-site; SGD 24,000 - 30,000; Full time

Job summary

A leading company in the retail sector is looking for a Customer Service Representative to manage customer interactions and uphold service standards at the Customer Service Counter. The successful candidate will support marketing initiatives and promote loyalty programs while providing excellent service to shoppers and tenants. This role requires flexibility to work on rotating shifts, including weekends and public holidays, ensuring a vibrant customer experience.

Qualifications

• Minimum GCE N Level qualification required.
• At least 1 year of relevant customer service experience needed.
• Proficiency in MS Office is advantageous.

Responsibilities

• Manage customer service matters at the Customer Service Counter.
• Promote loyalty programs and handle shopper feedback.
• Support marketing initiatives as required.

Skills

Customer-oriented

Communication

Interpersonal skills

Service excellence

Proficient in MS Office

Education

GCE N Level

Job description

This role is under Cuscaden Properties Pte. Ltd., a legal entity under Allgreen Properties Ltd.

Job description

• Managing and handling all customer service-related matters at Customer Service Counter
• Maintaining high level of customer service standards
• Handling enquiries and feedback from shoppers and tenants
• Bring the brand ambassador of the mall, promoting the Great Rewards loyalty program and related activities
• Support Marcom in voucher sales, mall redemptions, loyalty program and any other marketing initiatives as and when required
• Handle administrative duties and any other ad-hoc duties as assigned

Job requirements

• Minimum GCE N Level qualification
• Minimum 1 year of working experience in a relevant customer service role
• Proficient in MS Office Word, Excel and/or usage of CMS is advantageous
• Customer-oriented with good communication and interpersonal skillsAble to work in fast paced environment and has passion for service excellence
• Able to work on rotating shifts, including weekends and Public Holidays