Engages and maintains relationships across Media Operations and key partners across all Media brands
Partners with team members and leadership in implementing continuous improvement related to client and campaign delivery to make the process more effective for clients and businesses
Ensures client transitions, from onboarding through offboarding, are properly supported and managed
Partners with client leaders to ensure adherence to processes and SOP
Billing
Supports client and internal billing by approving client and intercompany invoices
Reconciles media delivered with supplier and resolves mismatched supplier invoices and discrepancies within the designated timeframe
Supports client leaders in performing billing audits
Ensures budget maintenance and utilisation is supported through creation and/or tracking of reference requirements, such as Media Purchase Authorisations (MPAs) and budget details.
Operations and processes
Provides support on costing exercise for Pitch/ Inflation exercise
Maximizes offshoring utilisation, including but not limited to billing, reporting, briefing templates
Contributes to the enhancement of operation KPIs and provides additional operational support as needed