Assistant Manager, Supply Chain & Operations

JOB SUMMARY

The Assistant Manager, Supply Chain & Operations is responsible for leading and managing the Warehouse & Distribution functions to achieve goals and objectives, with a strong emphasis on providing quality customer service to both internal and external customers.

ROLE AND RESPONSIBILITIES

• Workflow and Infrastructure Redesign: Collaborate with the Manager to redesign warehouse workflow and infrastructure, integrating automation solutions to enhance efficiency within budget constraints.

• Team Leadership: Motivate and unite the warehouse team, fostering a positive and collaborative culture.

• Stakeholder Management: Maintain regular communication and reporting with stakeholders to ensure transparency and effective management.

• Daily Operations Management: Oversee daily operations including inbound, outbound, inventory, and returns with partners.

• Inventory Management: Manage inventory activities such as cycle counts, stock counts, handling of damaged or expired items, stock rotation, and maintaining safety stock levels.

• Discrepancy Resolution: Identify, resolve, and determine the root cause of inventory discrepancies and other related errors.

• Discrepancy Reporting: Report and investigate discrepancies between the system and partners' Warehouse Management Systems (WMS), ensuring timely submission of root causes and Corrective and Preventive Actions (CAPA).

• SOP Compliance: Ensure all operational processes and documentation adhere to Standard Operating Procedures (SOP).

• Customer Management: Manage enquiries and orders promptly, ensuring timely and professional communication.

• Operations & Incident Coordination: Collaborate with operations and transport teams to support order fulfillment and manage service-related incidents, ensuring proper escalation, resolution, and follow-up.

• Service Excellence & Improvement: Handle customer feedback, drive continuous improvement in service quality, and support process and system enhancements to meet service level expectations.

REQUIREMENTS

• Education: Diploma or Degree in Logistics/Warehouse Management or a related field.

• Experience: Minimum of 5 years of relevant experience in Logistics and Supply Chain, with prior experience in supply chain and warehouse operations for the healthcare sector.

• Knowledge: Strong understanding of Warehouse and Distribution Operations and Procedures, and familiarity with Warehouse Management Systems (WMS).

• Analytical Skills: Analytical and meticulous, with a keen eye for details and numbers.

• Technical Proficiency: Proficiency in MS Office.

• Leadership Skills: Demonstrated ability to motivate and lead a team, fostering a positive work environment.

• Communication Skills: Excellent communication and interpersonal skills to effectively manage stakeholder relationships.

• Organizational Skills: Strong organizational and multitasking abilities.

ADDITIONAL NOTES

• Working Hours: Mon - Thu 8.30am to 6.00pm, Fri 8.30am to 5.30pm.

• Location: 4 Pandan Ave.

• Medical & Dental Benefits, AWS & Performance Bonus.

• Transport from nearby MRT station.