Assistant Manager, Student Success

Embry-Riddle Aeronautical University Asia Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player is seeking an Assistant Manager for Student Success to enhance student experiences and retention. This vital role involves providing integrated advising, career planning, and pastoral support, bridging the gap between students and industry partners. You will implement wellness initiatives, coordinate career coaching, and utilize data to monitor student progress. The ideal candidate will possess strong communication and problem-solving skills, along with a background in education or psychology. Join a team dedicated to fostering student success and making a meaningful impact on their educational journey.

Qualifications

• Bachelor's degree required; Master's preferred for enhanced student support role.
• Experience in student success or advising with diverse populations is strongly preferred.

Responsibilities

• Monitor and support at-risk students with proactive advising and interventions.
• Coordinate alumni events and facilitate internship placements for student success.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Collaboration Skills

Active Listening

Education

Bachelor’s degree in education, psychology, or related field

Master’s degree

Job description

Position Summary:

The Assistant Manager for Student Success plays a vital role in ensuring ERAU students receive the support they need to succeed academically and personally. The incumbent will enhance student experience, retention and success for ERAU students by providing integrated advising, career planning, and pastoral[CC1] support. This role bridges advising, career services, and industry partners to support students in achieving their educational and professional goals, as well as extends the connection between graduates and students at ERAU[CC2]

Key Responsibilities:

Student Success

• Monitor and conduct proactive advising for at-risk students and deploy targeted interventions
• Enhance student learning and support through mentorship scheme
• Spearhead and implement wellness initiatives and programs to support student wellbeing
• Coordinate and/or provide interventions and support for students with learning gaps
• Facilitate student success through ERAU’s Global Learning, Relevance to industries/community, Open communication, Worth and wellbeing (GROW) model
• Identify, coach and motivate students to represent ERAU in industry competition, MICE-related events to facilitate student exposure
• Deliver, where possible, or support the course instruction for College Success (UNIV 101)
• Provide guidance to students about Study Abroad and Eagle Mobility programs offered within the university
• Partner faculty members and the Office of Student Services for effective progress monitoring practices

Alumni and Career Services

• Partner internal stakeholders and industry partners to facilitate internship and job placements
• Plan and execute lunch time talks, industry visits, career fairs and/or other learning journey to enhance student learning
• Coordinate career coaching sessions with faculty members and/or mentors
• Organise and coordinate alumni events and engagement with ERAU graduates

Data and Compliance

• Implement system for progress monitoring to track student progress and growth
• Work closely with Office of Data Management to use student performance data to identify at-risk students and develop targeted interventions
• Use student performance data to drive decision-making and continuous improvement in student outcomes and address barriers to student retention

Requirements:

• Bachelor’s degree in education, psychology, or related field. Master’s degree preferred
• Prior experience in student success or advising, or a similar role working with diverse student population, strongly preferred. Other equivalent experience may be considered
• Ability to build rapport, actively listen, and establish positive relationships with students from various backgrounds
• Proven track record in analytical and problem-solving skills, including the ability to collect, and interpret data
• Strong communication and collaboration skills

Note: The offered title may commensurate with the candidate's experience.