Assistant Manager, Student Services

Nanyang Institute of Management Pte Ltd; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

Nanyang Institute of Management Pte Ltd is seeking an Assistant Student Service Manager to lead the Student Service Department, overseeing welfare, pastoral care and administrative support for a largely international student population.

Reporting to the Vice President, the role combines hands-on casework with team leadership to ensure EduTrust and SWDA compliance and smooth operations across student services.

Responsibilities

• Oversee daily operations of the Student Service Department
• Supervise and guide Student Service Officers/Executives, assigning caseloads and reviewing their work
• Set service standards and workflows for welfare, discipline, attendance, and student support
• Update the Vice President on department performance and EduTrust/SWDA/ICA compliance
• Represent the department in cross‑functional meetings as needed
• Lead and supervise the Student Services Team
• Handle student admission, withdrawal, course completion, and attendance records
• Cover the front desk and assist walk‑in students with enquiries, feedback, and complaints
• Respond to email and phone enquiries
• Coordinate admin matters across departments
• Support student events, orientation, and graduation as needed
• Check in on student wellbeing
• Act as the main contact point for studentsTake on other duties as assigned
• Support Student's Pass applications and renewals, and related ICA matters
• Track compliance with Student's Pass conditions and flag at‑risk cases early
• Support students with academic, personal, and social concerns; elevate complex cases to the Admissions team, Academic Department, or Vice President
• Follow up on attendance issues in line with EduTrust/SWDA requirements
• Support discipline processes, including case records and follow‑up
• Help organize student wellbeing activities

Job description

ABOUT THE ROLE

The Assistant Student Service Manager leads the Student Service Department, overseeing student welfare, pastoral care, and administrative support for a mainly international student population. Reporting to the Vice President, this role combines hands‑on casework with team leadership, and ensures the department meets EduTrust and SWDA requirements.

KEY RESPONSIBILITIES

Departmental Leadership

• Oversee daily operations of the Student Service Department
• Supervise and guide Student Service Officers/Executives, assigning caseloads and reviewing their work
• Set service standards and workflows for welfare, discipline, attendance, and student support
• Update the Vice President on department performance and EduTrust/SWDA/ICA compliance
• Represent the department in cross‑functional meetings as needed

Team Management & General Student Services

• Lead and supervise the Student Services Team
• Handle student admission, withdrawal, course completion, and attendance records
• Cover the front desk and assist walk‑in students with enquiries, feedback, and complaints
• Respond to email and phone enquiries
• Coordinate admin matters across departments
• Support student events, orientation, and graduation as needed
• Check in on student wellbeing
• Act as the main contact point for studentsTake on other duties as assigned

International Student Support

• Support Student's Pass applications and renewals, and related ICA matters
• Track compliance with Student's Pass conditions and flag at‑risk cases early

Student Welfare & Pastoral Care

• Support students with academic, personal, and social concerns; elevate complex cases to the Admissions team, Academic Department, or Vice President
• Follow up on attendance issues in line with EduTrust/SWDA requirements
• Support discipline processes, including case records and follow‑up
• Help organize student wellbeing activities