Assistant Manager, Student Care & Support

Nanyang Technological University; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading university seeks a dedicated individual for their Student Care Team to oversee student wellbeing initiatives and case management. This role supports students facing various challenges through tailored programs and promotes mental health awareness. Ideal candidates will possess a Bachelor's degree and relevant experience in education or student support contexts.

Qualifications

• 3 years of relevant working experience, preferably in education.
• Experience in student care or support roles is advantageous.
• Counselling or social work experience is beneficial.

Responsibilities

• Provide psychosocial support and manage student cases.
• Collaborate with university partners for coordinated care.
• Plan and evaluate wellbeing events and campaigns.

Skills

Interpersonal skills

Communication skills

Analytical skills

Problem-solving

Organizational skills

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Power BI

Canva

Job description

As part of the Student Care Team within the Nanyang Business School Undergraduate Programmes Office, this role plays a vital function in supporting the holistic wellbeing of NBS students. The position contributes to our mission of building a caring, inclusive, and resilient student community through early detection and intervention, tailored support, and wellbeing initiatives.

Key Responsibilities:

Student Case Management

• Provide first-line psychosocial and pastoral support to students facing mental health, academic, or personal challenges

• Triage student cases based on severity, urgency, and type of need

• Collaborate closely with university partners to ensure coordinated, student-centered care

• Manage referrals related to special education needs (SEN), leave of absence, and other wellbeing-related processes

• Maintain accurate and confidential case documentation in compliance with university and ethical guidelines

• Update and maintain student support databases and prepare periodic reports for management review

• Track trends in student support needs and recommend interventions to enhance the overall student experience

Wellbeing Programmes & Outreach

• Support the planning, execution, and evaluation of wellbeing events, campaigns, and engagement activities to promote mental health awareness, peer support, and personal development

• Partner with faculty, student leaders, and other stakeholders to co-create inclusive wellness initiatives that build a strong sense of community

• Develop and curate wellbeing resources and communication materials

The incumbent will support the Assistant Director (Student Life) to provide holistic care and support at Nanyang Business School.

Requirements:

• A Bachelor's degree from a recognized university, with at least 3 years of relevant working experience, preferably in the education sector

• Prior experience in a student care or student support role in an institution of higher learning will be advantageous

• Excellent interpersonal and communication skills, both verbal and written

• Self-motivated, resourceful, and flexible in adjusting and responding to changing priorities

• Ability to work independently as well as collaboratively; demonstrating personal initiative and team spirit in the effective implementation of projects

• Ability to manage multiple stakeholders, multitask, and deliver quality outcomes within tight timelines

• Strong analytical, problem-solving, planning, and organizational abilities

• Organized and meticulous, with an eye for detail

• IT- and social media-savvy, with good proficiency in Microsoft Office applications

• Experience in counselling and/or social work will be advantageous

• Proficiency in Excel, Power BI, and Canva will be advantageous

We regret that only shortlisted candidates will be notified.