Assistant Manager, Short-Term Programme

Nanyang Technological University; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

NTU Singapore, through the Office of Global Education and Mobility, seeks a Marketing & Outreach Coordinator to support GEM Discoverer programmes. You will craft content across channels, help plan outreach events, and assist with student services and data reporting.

The role requires 2–4 years in marketing/communication or programme management, strong writing skills, and proficiency with standard office tools. A hybrid or on-site role within NTU Singapore is expected.

Qualifications

• Degree in any discipline with 2–4 years in marketing, communications, or programme management.
• Strong written and verbal communication skills for diverse audiences.
• Proficiency in MS Office; familiarity with Canva and design tools is a plus.

Responsibilities

• Support publicity, marketing and outreach for GEM Discoverer programmes, including content creation and copywriting.
• Plan and execute outreach activities and events, manage logistics and budgets, and coordinate with partners.
• Provide administrative support for student services and programme operations, including data reporting and stakeholder communication.

Skills

Marketing

Communications

Public speaking

Project management

Data analysis

Education

Bachelor's degree

Tools

Excel

Canva

Adobe Creative Suite

CRM systems

Job description

The Student and Academic Services Department (SASD) is a dedicated team committed to delivering comprehensive support across the entire student life cycle—from admission and matriculation to graduation and beyond the classroom. SASD works collaboratively with schools, colleges, and autonomous institutes to ensure a seamless and enriching academic journey for all students.

This position sits with the Office of Global Education and Mobility (OGEM), which is responsible for developing, managing and implementing short-term experiential academic programmes with credits. The successful candidate will be part of the GEM Discoverer unit that provides student support services and promote OGEM short-term overseas immersion programmes to NTU undergraduates. In this multifaceted role, you will be responsible for supporting the Manager in student support services, executing programme publicity and outreach activities and events, creating compelling copy in social media, programme reporting, and data analysis.

Key Responsibilities:

• 1. Publicity, Marketing & Outreach Support the Short-Term Programme Manager in planning and executing integrated marketing and outreach strategies for GEM Discoverer programmes. Develop and manage content across digital and on-ground channels (e.g. social media, website, email communications, roadshows, information sessions), including copywriting and basic design. Craft clear and compelling communication messages for student engagement, including programme briefings, outreach materials, and marketing campaigns. Ensure consistency and alignment of messaging across platforms in collaboration with internal stakeholders and external vendors. Monitor and analyse outreach performance (e.g. engagement, participation rates), and recommend improvements to enhance effectiveness. Edit and proofread content to ensure accuracy, clarity, and alignment with organisational branding.
• 2. Programme & Outreach Execution Plan and execute outreach activities and events (e.g. fairs, talks, information sessions), including logistics coordination, vendor liaison, and on-site support. Coordinate programme operations, including management of students, vendors, and stakeholders to ensure smooth delivery. Support the Manager in daily operations, troubleshoot issues, and ensure a seamless experience for students and partners. Track and manage event budgets and expenses, ensuring cost-effectiveness and proper documentation. Collect and analyse post-event feedback to support continuous improvement.
• 3. Student Services & Programme Operations Provide administrative and operational support, including student advisory, application processing, mobility system/portal management, and handling enquiries from students and partner institutions. Support student engagement across the programme lifecycle, including pre-departure and post-programme activities. Collect and analyse data to generate reports on programme performance, student engagement, and return on investment. Monitor key performance indicators, identify trends, and provide insights to support decision-making. Collaborate with finance and procurement teams on invoicing, payments, and purchase orders. Contribute to the development and enhancement of operational processes, documentation, and policies.

Candidate Requirements:

Degree in any discipline with at least 2 to 4 years of relevant experience in marketing, communications, or programme management. Strong written and verbal communication skills, with the ability to craft clear and engaging content for different audiences. Strong interpersonal skills and a collaborative approach to working with internal and external stakeholders. Confident in public speaking and student engagement settings as the successful candidate will be expected to conduct information sessions for students. Proficient in Microsoft Office applications, especially Excel, for data analysis and reporting. Proficiency in content creation and design tools (e.g. Canva); experience with Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, Lightroom) is an advantage. Familiarity with CRM systems or data analytics tools is an added advantage. Proven ability to manage multiple tasks and priorities in a fast-paced environment. Strong organisational skills and possess the ability to analyse and improve operational processes. Entry-level candidates are welcome to apply. We regret to inform that only shortlisted candidates will be notified.

Hiring Institution

NTU A research-intensive public university, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the Engineering, Business, Science, Humanities, Arts, & Social Sciences, and Graduate colleges. It also has a medical school, the Lee Kong Chian School of Medicine, established jointly with Imperial College London. NTU is also home to world-class autonomous institutes - the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering - and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI) and Energy Research Institute @ NTU (ERI@N). Ranked amongst the world’s top universities by QS, NTU has also been named the world’s top young university for the past seven years. The University’s main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark-certified (equivalent to LEED-certified) buildings, of which 95% is certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore’s healthcare district. Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech-enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources. For more information, visit www.ntu.edu.sg

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