Assistant Manager, Service Excellence People Ops

LSEG (London Stock Exchange Group); Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

A global financial market infrastructure provider is seeking an Assistant Manager for Service Excellence within their People Ops team in Singapore. The chosen candidate will drive Excellence initiatives, enhance operational maturity, and develop a comprehensive content strategy for the function. Key responsibilities include monitoring service delivery metrics and implementing process improvements, with a strong emphasis on collaboration and communication across global teams.

Benefits

Healthcare benefits

Retirement planning

Paid volunteering days

Qualifications

• Must have experience in developing Service Excellence practices within global organizations.
• Excellent communication skills are essential for engaging stakeholders.
• A pragmatic approach to resolving business issues under high pressure is required.

Responsibilities

• Drive Service Excellence initiatives and develop content strategies.
• Lead process improvement initiatives to enhance operational maturity.
• Accountable for establishing and executing content strategies for People Ops.

Skills

Interpersonal Skills

Leadership

Coaching

Continuous Improvement

Collaboration

Data Analysis

Stakeholder Management

Education

Bachelor’s Degree or equivalent

Tools

Power BI

Agile Methodologies

Lean Six Sigma

Job description

Assistant Manager, Service Excellence People Ops

The role of Operational Excellence Manager within the Global People Ops & Service delivery function at London Stock Exchange Group (LSEG) reports to the Senior Manager Service Excellence People Ops. As a key member of the team, you will collaborate closely with global leaders to drive Service Excellence initiatives and develop content strategies for the function. Your responsibilities will include implementing Service Excellence practices, driving continuous improvement, and enhancing operational maturity in daily service delivery across the People Ops hub and spokes globally. Additionally, you will be accountable for establishing and executing the content strategy for the function.Your main duties will involve driving Operational governance for People Ops by implementing an Operations Maturity framework to enhance service delivery and customer experience. You will set up a Service delivery dashboard to monitor metrics and ensure operational rigor, lead process improvement initiatives, and deploy capability-building frameworks to enhance the quality and capability of delivery teams across different locations.To excel in this role, you should possess prior experience in developing Service Excellence practices within global organizations and have a pragmatic approach to resolving business issues. You must be able to work effectively on high-pressure topics, manage conflicts efficiently, and prioritize effective resolution aligned with business priorities. Excellent communication skills are essential, as you will be required to engage with various stakeholders clearly and persuasively. Furthermore, you should demonstrate a collaborative approach to building partnerships within LSEG and have a strong commitment to continuous learning.As an LSEG leader, you are expected to attract, develop, and engage diverse talent, foster a culture of trust and belonging, and empower teams to drive high performance. You should demonstrate openness, humility, and thought leadership, bringing together expertise from across the organization to achieve exceptional results. Operating with the highest standards, you will build external connections, share valuable insights, and encourage open dialogue for progress.LSEG is a global financial markets infrastructure and data provider with a purpose of driving financial stability, empowering economies, and enabling sustainable growth. The company's values of Integrity, Partnership, Excellence, and Change guide decision-making and actions, shaping the dynamic culture that values individuality and encourages diverse perspectives. By joining LSEG, you will become part of a collaborative and creative environment that fosters innovation and sustainability across the global business.In addition to the opportunity to be part of a diverse workforce, you will benefit from a range of tailored support and initiatives, including healthcare, retirement planning, paid volunteering days, and wellbeing programs. Working at LSEG offers the chance to contribute to re-engineering the financial ecosystem to support sustainable economic growth, accelerate the transition to net zero, promote the green economy, and create inclusive economic opportunities.,

• Recruiter Details LSEG (London Stock Exchange Group)
• Job Tags quality assurance, compensation & benefits, business process quality, performance management

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