Assistant Manager/Senior Manager (Records Management)

JTC Corporation; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A government agency in Singapore is seeking an experienced professional for managing information lifecycle and developing user-centered solutions. The role requires strong project management skills, stakeholder engagement, and a solid background in information/records management. The successful candidate will manage operational processes, plan projects, and ensure compliance with information governance standards.

Qualifications

• Practical experience in digital records lifecycle management.
• Knowledge of service design disciplines is a plus.
• Strong project and people management skills.

Responsibilities

• Manage operational processes and resource estimation.
• Plan and deliver projects on time within budget.
• Conduct user requirements analysis and usability testing.

Skills

Project management

User requirements analysis

Stakeholder engagement

Communication skills

Education

Training in Information and/or Records Management

Job description

What the role is:

You will be part of JTC’s Centre for Information Management (CIM), which plays a key role in transforming JTC’s future workplace. Our team aims to provide timely access to relevant information and create intuitive user experiences to make our colleagues' lives easier. We also focus on building a rich knowledge base to support organizational knowledge transfer across generations of JTC officers and ensure good records and information governance. Achieving this vision requires bringing together people with diverse backgrounds and expertise to understand the information needs of JTC officers, design effective information architecture, and plan for long-term management of JTC’s evolving information assets.

What you will be working on:

General- Manage operational processes, track issues, and assist in resource estimation and scheduling.
- Plan, manage, and deliver projects on time within budget, scope, and resources, coordinating with internal and external stakeholders.
- Develop presentations with clear narratives and visually accessible content to engage stakeholders effectively.
Solutioning & Development- Conduct user requirements analysis, conceptual modeling, and usability testing.
- Create design briefs, project briefs, and service concepts for new or upgraded information management systems using participatory and iterative design techniques.
- Produce user requirements, personas, storyboards, scenarios, flowcharts, prototypes, and specifications.
- Lead cross-divisional information management initiatives, especially ICT deployment and operational process improvements.
- Facilitate engagement sessions with senior management and users to co-create solutions and operating models.
- Refine information/service architecture, user interactions, and operational frameworks.
Operations- Manage physical and digital record holdings in compliance with legislation and guidelines.
- Oversee digitization operations, supervise staff, and ensure quality standards.
- Develop policies and guidelines for records management and information systems governance.
- Provide records, information, and knowledge management advisory services to staff.

What we are looking for:

- Practical experience and training in Information and/or Records Management, especially in digital records lifecycle management.
- Knowledge of service design disciplines (e.g., Service Design, Business Design, Information Design, Interaction Design) is a plus.
- Strong project and people management skills, capable of leading projects and working independently.
- Ability to define, plan, and manage information/knowledge management solutions.
- Skills in interpreting user needs and analyzing data.
- Excellent command of English, with the ability to synthesize and present information clearly.
- Effective communicator, articulate, and persuasive.
- Meticulous, adaptable, and capable of managing multiple tasks within tight deadlines.

About JTC Corporation

Master planner and developer since 1968, JTC has played a strategic role in making Singapore innovative and responsive to global manufacturing trends. As a government agency under the Ministry of Trade and Industry, JTC develops infrastructure, systems, and initiatives to promote clean, green, and smart estates like one-north, Seletar Aerospace Park, Jurong Innovation District, and Punggol Digital District. We foster sustainable growth by integrating technology and human skills, and bring communities together through green spaces to nurture future ideas.