Assistant Manager/Senior Executive, Systems Management, Client Grants

Agency for Integrated Care; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A government agency for integrated care in Singapore seeks a Policy and Systems Manager to oversee the design and management of grants administration systems. The role involves facilitating process improvements, conducting system testing, and collaborating with IT partners. Ideal candidates have a degree in IT or related fields and at least 3 years of experience in IT project management. This position is on a 2-year contract with potential for renewal.

Qualifications

• 3+ years in IT systems/project management.
• Experience with user requirement analysis, process and system design.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Design workflows for grants policies.
• Enhance existing workflows for operational efficiency.
• Develop test cases for system testing.

Skills

Process improvement

Analytical skills

Project management

Interpersonal skills

Education

Degree in IT, Operations or related field

Job description

Company description:

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit https://www.aic.sg.

Job description:

The Policy and Systems Management team in Grants Division oversees the design, development and management of various grants administration systems to ensure efficient and effective grants operations.

Process Design and Improvement

• Facilitate discussions with stakeholders to design scheme administration workflows for new or enhanced client grants policies.
• Proactively identify opportunities for process improvement, continuously enhance existing workflows to improve operational efficiency.
• Conduct impact analysis to evaluate the potential effects of the new enhancements.
• Collaborate with IT partners to develop detailed business requirements and review system specifications.

System Testing and Management

• Develop test cases and coordinate system testing activities to ensure the system meets functional requirements.
• Manage delivery timelines and change management efforts to support successful implementation.
• Provide support on user reported incidents involving the grant management system from a design perspective to identify defects or processes to be enhanced.
• Prepare status report for regular updates to management and key stakeholders.

This role is on 2 years' contract; renewal will be subjected to project development and funding.

Job Requirements

• A degree in IT, Operations or related field or equivalent work experience.
• At least 3 years of working experience in IT systems/project management role, and involved in user requirement analysis, process, and system design.
• Strong self-starter with the ability to work independently and as part of a team.
• Good interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Able to handle ambiguity, possess strong analytical and problem-solving skills with attention to details, and effective time management to meet project timeline.
• Familiarity with grants administration processes is a plus.