Assistant Manager/Senior Executive, Primary Care Engagement

Agency for Integrated Care; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A community care organization in Singapore is seeking a professional to engage stakeholders within the Primary Care sector. The role involves managing a portfolio of GP clinics, supporting onboarding of National Schemes, and organizing engagement events. Ideal candidates will have strong communication skills, problem-solving abilities, and knowledge of MS Office. Experience in feedback management will be advantageous. This position is crucial in enhancing care outcomes for clients in the aging population.

Responsibilities

• Engage stakeholders in the Primary Care sector for development and administration.
• Manage 200-300 GP clinics and dental accounts through regular engagements.
• Support GP and dental clinics to onboard National Schemes.
• Plan and host engagement events such as focus groups and webinars.
• Assist with feedback management related to National Schemes.

Skills

Strong written and verbal communication skills

Adaptable, resilient

Multitasking

Problem solving

Conflict resolution

Feedback management and complaint handling

Knowledge of MS Word

Knowledge of MS Excel

Knowledge of PowerPoint

Job description

Company description

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit https://www.aic.sg.

Job description

Job responsibilities

• Engage internal/external stakeholders within the Primary Care sector on the development and administration of National Schemes
• Manage a portfolio of 200-300 GP clinics and dental accounts through regular engagements on National Schemes and new initiatives
• Support and assist GP and dental clinics to onboard National Schemes, including training of doctors, dentists and their staff
• Plan, organise and host physical/virtual engagement events e.g focus groups/webinars/onsite visits
• Assist with feedback management on ops and admin support related to National Schemes

Job Requirements

• Strong written and verbal communication skills
• Adaptable, resilient and able to work well in a dynamic and fast paced environment
• Ability to multitask and work with tight timelines and multiple stakeholders
• Strong problem solving and conflict resolution skills
• Any relevant experience in feedback management and complaint handling will be a plus
• Good knowledge of MS Word, Excel , Powerpoint