Assistant Manager/ Senior Executive, HTYN House and Visitor Experience

GAIA LIFESTYLE HOLDINGS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Une entreprise dynamique de gestion d'événements à Singapour recherche un spécialiste en gestion d'événements avec au moins 5 ans d'expérience. Le candidat idéal sera responsable de l'organisation des événements, de la gestion des relations clients et de l'administration générale, tout en offrant un service exceptionnel aux clients et aux visiteurs.

Qualifications

• Expérience minimale de 5 ans en service client ou gestion d'événements.
• Compétences en rédaction de rapports et gestion des relations clients excellentes.
• Capacité à travailler de manière autonome et en équipe avec une forte motivation.

Responsibilities

• Agir comme point de liaison entre visitors et équipes opérationnelles.
• Gérer la préparation et la coordination des événements de l'entreprise.
• Maintenir l'excellence dans la présentation et la gestion des fournitures de bureau.

Skills

Gestion de la relation client

Communication

Organisation

Esprit d'équipe

Multi-tâches

Job description

Established in 2019, Gaia Lifestyle Holdings Pte. Ltd. is a Food and Beverage (F&B) and Shared Services Company managing F&B Operations as well as providing support services to a rapidly growing Group of Companies in multiple industries comprising concert/live shows management and promotions, F&B, hospitality, and real estate management. Gaia Lifestyle Holdings Pte. Ltd. regularly measures and improves process quality, examines, and applies best industry practices, identifies new and advanced technological implementations as well as trains and develops our employees to keep them relevant.

Job Responsibilities

• Act as a liaison point between visitors and/or clients, and in-house operations and events teams
• Address and resolve all issues and complaints with professionalism and always with a smile
• Offer excellent visitor and client experience, and providing exceptional hospitality services for partners, Guests of Honour (GOHs) and VIPs
• Maintain excellence in upkeeping and presentation of HTYN (making sure posters, brochures and other collaterals are up-to-date, relevant and well displayed) ensuring that they are always inviting and immaculate, and upholding HTYN standards ensuring smooth and consistent operations
• Manage bookings and maintenance of the event hall
• Provide support for event management as directed
• Ensure the property is well-maintained and to support smooth event operations
• Support for any enquiries pertaining to property management
• Organise Company functions and events
• Manage day-to-day general administration duties including but not limited to handling of phone calls, correspondence (email and letters), courier services/ incoming mails, paperwork duties (filing, scanning, etc.) and reception duties
• Assist with Employee Onboarding such as preparation of office equipment, stationery, assign seating arrangement and software and gift purchases for employees
• Maintain office supplies such business cards, stationery, pantry, water dispensers, etc.
• Manage office assets and maintenance such as aircon, toilet, printer, cleaners, etc. and liaise with external vendors and suppliers
• Coordinate with IT personnel to keep track of cloud and physical servers, MS Office, Outlook and Slack, etc.
• Manage a full suite of business travel arrangements, including travel itineraries, booking of flight tickets, visa application and accommodation etc.
• Document and maintain Standard of Procedures and vendor listing under Office and Public Management
• Assist in any other duties and responsibilities that may be assigned

Job Requirements

• Minimum of 5 years’ experience in customer service or event management
• Excellent customer relationship management, communication, and interpersonal skills, including strong organisational and report writing skills
• Possess a positive and motivated personality with good initiative, and pro-active with a high level of commitment meeting deadlines
• Strong team player, meticulous, analytical and resourceful with the ability to work independently
• Able to multi-task and perform in a fast-paced environment and handle complex situations calmly and professionally
• Comfortable with working schedules on weekends when required