Assistant Manager / Senior Executive, Group Hospitality

Tengah General and Community Hospital; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An innovative health campus is seeking a dedicated professional to ensure contract compliance and oversee vendor performance. This role involves managing daily operations, conducting performance assessments, and maintaining documentation for a state-of-the-art hospital. Join a forward-thinking organization focused on community health, where your contributions will directly impact patient care and operational excellence. Be part of a team that values respect, recognition, and collaboration in creating a healthcare facility of the future.

Qualifications

• 3+ years of experience in contract management and compliance.
• Strong analytical skills and attention to detail.

Responsibilities

• Ensure compliance with contract terms and manage vendor performance.
• Oversee daily operations and troubleshoot vendor-related issues.

Skills

Contract Management

Analytical Skills

Interpersonal Skills

Communication Skills

Project Management

Job description

Nestled in the heart of Tengah Evergreen Town, the new Tengah General and Community Hospital will be an exciting and innovative health campus providing a comprehensive range of clinical specialties and healthcare services including emergency, inpatient, rehabilitative and outpatient specialist care.

As part of National University Health System (NUHS) cluster, this state-of-the-art facility is slated to be ready by early 2030s.

Intricately connected with the surrounding community, Tengah Health Campus offers you the opportunity to create a healthcare facility of the future, tightly integrated with the residents and nature. As a people-focused organisation, we believe in respect and recognition. By harnessing the passion and strength of our team and putting them at the core of our culture, we create a nurturing environment to excel and deliver fulfilling care.

Be part of our groundbreaking team to bring our vision to life – a hospital in a forest, and a healing oasis within the hospital.

Join #TeamTengah #GrowWithUs #TGCH #TGCHFamily

Job Description:

Contract Compliance and Execution

• Ensure contract management and administration are fully compliant with contract terms and conditions, as well as NUHS Contract Management Policy and Audit Compliance

• Analyse all requirements and provisions in contracts, including terms and conditions to work with vendor on implementation and compliance

Vendors’ Performance Checking & Validation

• Conduct workforce qualifications/ competency assessment before allowing deployed staff to work in certain critical areas in hospital

• Ensure all services rendered by the vendors meet the service standards set in the KPIs and users expectation

• Ensure vendor performance reports are validated using source data

• Conduct at least 20% sampling check on the accuracy of contract KPIs that are compiled manually at institutions monthly

• Ensure contract checklists are completed when verifying the contract and vendor performance monthly

Daily Operations

• Oversee daily operations, user department requests and troubleshoot issues with vendor (if any)

• Raise PRs/ POs for the procurement of institution specific purchases in accordance with NUHS Procurement Policy

• Ensure vendor is compliant with Workplace Safety Regulations

• Ensure institution BCP is in place with drills being planned and validated annually

• Manage in-house inventory (e.g. linen) (if applicable)

• Ensure fixed assets are tracked and maintained according to maintenance plan (e.g. patient trolleys, wheelchairs, food trolleys)

Payment / Liquidated Damages

• Ensure that contracts are executed accordingly, all KPIs are verified, with contract checklists completed and supporting documents appended, before submitting payment to Institution Lead for approval

• Work with Institution leads to claim Liquidated Damages for non-performance

Knowledge Management Repository

• Maintain good documentation (e.g. records of all contracts, records, reports, documentation, minutes of meetings with vendors)

Annual Budget Planning

• Assist Institution Lead to collate required expenses during the annual budgeting exercise

• Ensure budget is utilized according to planned activities

• Coordinate with Finance to ensure correct billing according to contractual obligations

Project Management

• Lead or participate in assigned projects and tasks assigned by Institution Lead, Group Hospitality

• Attend and participate in relevant meetings

• Keep abreast of innovative technologies such as automation, robotics, etc in Group Hospitality and healthcare for possible implementation in the new hospital

Job Requirements:

• At least 3 years of related experience

• Good team player

• Strong interpersonal skills

• Good writing and communication skills

• Analytical, meticulous and high level of initiative