Assistant Manager / Senior Executive, Group Hospitality

National University Polyclinics; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare institution is seeking an Assistant Manager / Senior Executive for Group Hospitality. This role involves ensuring contract compliance, managing vendor performance, and overseeing daily operations. The ideal candidate will have strong interpersonal and analytical skills, with at least three years of relevant experience.

Qualifications

• At least 3 years of related experience.

Responsibilities

• Ensure compliance with contract terms and conditions.
• Oversee daily operations and manage vendor performance.
• Assist in annual budget planning and project management.

Skills

Team Player

Interpersonal Skills

Writing Skills

Communication Skills

Analytical Skills

Meticulousness

Initiative

Job description

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Assistant Manager / Senior Executive, Group Hospitality

Job ID: 7345

Job Function: Administration

Institution: National University Health System

Job Description:

Contract Compliance and Execution

• Ensure contract management and administration are fully compliant with contract terms and conditions, as well as NUHS Contract Management Policy and Audit Compliance
• Analyse all requirements and provisions in contracts, including terms and conditions to work with vendor on implementation and compliance

Vendors’ Performance Checking & Validation

• Conduct workforce qualifications/ competency assessment before allowing deployed staff to work in certain critical areas in hospital
• Ensure all services rendered by the vendors meet the service standards set in the KPIs and users expectation
• Ensure vendor performance reports are validated using source data
• Conduct at least 20% sampling check on the accuracy of contract KPIs that are compiled manually at institutions monthly
• Ensure contract checklists are completed when verifying the contract and vendor performance monthly

Daily Operations

• Oversee daily operations, user department requests and troubleshoot issues with vendor (if any)
• Raise PRs/ POs for the procurement of institution specific purchases in accordance with NUHS Procurement Policy
• Ensure vendor is compliant with Workplace Safety Regulations
• Ensure institution BCP is in place with drills being planned and validated annually
• Manage in-house inventory (e.g. linen) (if applicable)
• Ensure fixed assets are tracked and maintained according to maintenance plan (e.g. patient trolleys, wheelchairs, food trolleys)
• Ensure that contracts are executed accordingly, all KPIs are verified, with contract checklists completed and supporting documents appended, before submitting payment to Institution Lead for approval
• Work with Institution leads to claim Liquidated Damages for non-performance

Knowledge Management Repository

• Maintain good documentation (e.g. records of all contracts, records, reports, documentation, minutes of meetings with vendors)

Annual Budget Planning

• Assist Institution Lead to collate required expenses during the annual budgeting exercise
• Ensure budget is utilized according to planned activities
• Coordinate with Finance to ensure correct billing according to contractual obligations

Project Management

• Lead or participate in assigned projects and tasks assigned by Institution Lead, Group Hospitality
• Attend and participate in relevant meetings
• Keep abreast of innovative technologies such as automation, robotics, etc in Group Hospitality and healthcare for possible implementation in the new hospital

Job Requirements:

• At least 3 years of related experience
• Good team player
• Strong interpersonal skills
• Good writing and communication skills
• Analytical, meticulous and high level of initiative