Assistant Manager/Senior Executive, Assessor Management (Compliance)

Agency for Integrated Care; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their Assessor Management team. This role focuses on upholding professional standards among disability assessors, ensuring that eligible care recipients receive necessary financial assistance. You will collaborate with various departments to develop governance frameworks, manage assessors, and engage stakeholders effectively. If you are a proactive team player with strong communication and analytical skills, this is a fantastic opportunity to make a meaningful impact in the community and contribute to enhancing care services for the ageing population.

Qualifications

• Degree holder with audit background in healthcare preferred.
• Experience in grant operation management in health or social care.

Responsibilities

• Develop and implement governance frameworks for disability schemes.
• Manage assessors and training programs, ensuring compliance.
• Engage stakeholders and maintain effective communication.

Skills

Communication Skills

Analytical Skills

Team Player

Attention to Detail

Logical Thinking

Education

Degree in relevant field

Job description

Company description:

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit https://www.aic.sg.

Job description:

You will be part of the Assessor Management in Client Grants to uphold fair and professional standards among MOH-accredited severe disability assessors, thereby instilling community confidence and ensuring eligible care recipients receive necessary financial assistance through AIC.

1. Compliance Management
   - Collaborate/lead the development and implementation of new governance frameworks and quality assurance processes for disability schemes.
   - Coordinate clinical guidance for disability assessment reviews. This includes responsibilities such as investigating, and proper follow-up on instances of non-compliance.
2. Assessor Management
   - Collaborate with various departments and agencies on all matters related to assessors and training programs. This includes responsibilities such as managing staffing submissions, developing, and maintaining operational framework and creating SOPs.
3. Stakeholder Communication
   - Identify and engage relevant stakeholders at different levels for each project, while establishing a centralized communication system to ensure transparency. This includes proactive in seeking input, gather feedback, and address any concerns.
4. Case Management and Reporting
   - Address all queries related to assessors, including but not limited to system outage, and training, to ensure high level of customer satisfaction.
5. Perform secretariat duties and any other ad-hoc assignments.

Job Requirements

• A degree holder, preferably with some audit background on healthcare organisations.
• Relevant experience in grant operation management in public sector or private sector in health or social care industry in back office or grant management operations is preferred.
• A good team player and willing to embrace and manage change.
• Possess good communication skills, both written and verbal, to clearly articulate the intent.
• Pays attention to details, proactive, resourceful, multi-tasking and enjoys analysing data.
• Possess good logical thinking and works well with ambiguity.
• Able and be comfortable to do presentations.