Assistant Manager / Senior Assistant Manager, Student Care

Established in 1992, the Wee Kim Wee School of Communication and Information (WKWSCI) is the only full-fledged communication school in Singapore and is a world-class centre of excellence with an international faculty, state-of-the-art research laboratories, and global institutional affiliations.

We are seeking for an Assistant Manager / Senior Assistant Manager to join our team. The successful candidate will play key roles in student support & counselling, academic support & operations, student well-being & personal development, crisis management & emergency response, communication & advocacy.

The candidate will also provide essential services between the school, NTU’s University Wellbeing Office’s (UWO) satellite counsellor and other care needs.

The key responsibilities include:

Student Support & Counseling

• Assist students in navigating life challenges, providing counselling and connecting them to needed resources.
• Work with Undergraduate (UG) and Postgraduate (PG) student clubs to develop and deliver workshops or training sessions on topics of interest to student body, such as stress management, resilience, time management, and conflict resolution.

Academic Support & Operations

• Assist with student advising and counselling as part of academic operations, providing support in navigating academic challenges (e.g. course selection, academic performance, and time management), and supporting students at risk of academic probation.
• Lead regular outreach to faculty members to identify students who may require additional support and develop tailored plans for academic success.
• Work with the Academic team to identify interpersonal internship readiness skills training or exposure. Assist in providing and/or organising needed workshops.
• Assist students during the Professional Internship period and provide guidance and support to students navigating their internships, ensuring that they meet both academic and professional expectations.
• Oversee application for Leave of Absence (LOA) and withdrawals, streamlining the process by reviewing cases and ensuring all necessary follow-up actions are taken, including academic counseling, emotional support, and guidance through the application process.

Well-being & Personal Development

• Promote student well-being through developing outreach initiatives that support mental, emotional, and physical health.
• Collaborate with the campus health services, wellness programs, and student organisations to promote a balanced lifestyle.
• Organise and lead student engagement events, programs, or activities that foster a sense of community and belonging among students with support from Events & Communications Team. This includes the UG and PG student clubs (Graduate Student Club & The Students’ Communication and Information Club) and relevant ad hoc committees (Paparazzi, WeeVo and WeeCan initiatives).
• Identify and initiate outreach to students on semester-long exchange or overseas internship to ensure well-being while overseas and to facilitate the academic and interpersonal transition back to school environment.

Crisis Management & Emergency Response

• Serve as a point of contact during student crises (e.g., medical emergencies, personal loss, mental health concerns).
• Provide immediate support, coordinate with external agencies (e.g., counselors, social workers), and ensure students are directed to the appropriate care.
• Maintain a confidential and empathetic approach to sensitive student matters.

Communication & Advocacy

• Be a key advocate for students, representing their needs and concerns to faculty, staff, and administration.
• Liaise as appropriate with student’s designated Next of Kin, managing relationships between all impacted parties.

Data Management & Reporting

• Maintain detailed records of student interactions, progress, and support provided while adhering to confidentiality standards.
• Analyse student feedback, surveys, and case data to assess the effectiveness of student care programs and services.
• Prepare reports for senior management on the health and well-being of the student body, identifying trends and areas for improvement.

Collaboration with Campus Departments

• Collaborate with UWO and their satellite counselor, other academic departments, student affairs, career services, housing, and other university units to ensure a coordinated and holistic approach to student care.
• Participate in regular meetings with cross-functional teams to discuss student concerns, welfare initiatives, and institutional support strategies.
• Work with the Assistant Chair Student Life to communicate and assist the student body to manage any changes in school, college or university level policies.
• Identify potential impact on school-level policies that arise from other department initiatives or requirements, alert impacted school administrators, and where appropriate, assist with developing and implementing needed changes within the school.

Training & Development

• Oversee the Freshmen Orientation Programme peer support training for Group Leaders, expanding the program to engage Group Leaders and their mentees throughout the first year at WKWSCI.
• Provide training for faculty, staff, and student leaders on recognising signs of distress or emotional difficulties among students.
• Support the PG programs and directors in pedagogical training for PG students, developing and running workshops for PhD candidates on in-class and student management, and/or provide support for the MA programs on professional skills development.
• Stay updated on best practices in student care and support, attending professional development opportunities as appropriate.

The key requirements include:

• Minimum 5 years of work experience in counselling support or outreach, training, and coordinating across multiple units to provide support services to individuals.
• Strong counselling and well-being outreach skills.
• Knowledge of the different and diverse developmental and social needs between UG and PG students.
• Good communication and writing skills, able to interact well with stakeholders.
• Strong organisational and time-management skills, able to plan and prioritise schedule and work which may have competing deadlines.
• Proactive problem solver, adaptable to dynamic environments.
• Ability to evaluate existing work processes, identify inefficiencies and develop areas for improvement.
• Knowledgeable of confidentiality rules around student care and able to manage confidential information and records.
• Empathy towards young adults and the unique challenges present in this stage of life.
• Passion for providing support to faculty and students, with a strong service focus.
• Self-directed and motivated team player. Able to both work independently with minimal supervision and collaborate with colleagues in a team-oriented environment.
• Good sense of initiative and responsibility with a positive work attitude.
• Meticulous, organised and has a strong willingness to learn.

We regret that only shortlisted candidates will be notified.

Hiring Institution: NTU