Assistant Manager, Sales & Customer Service (East)

People Profilers; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Une entreprise dynamique dans le secteur manufacturier recherche un Sales Operations Manager passionné pour rejoindre son équipe à Changi South. Le candidat retenu dirigera les opérations de vente et renforcera les relations clients tout en mettant en œuvre des stratégies d'amélioration continue. Avec un environnement de travail collaboratif, cette position offre des opportunités de croissance de carrière et un ensemble de rémunération compétitif.

Benefits

Package de rémunération compétitif

Opportunités de progression de carrière

Assurance santé

Qualifications

• Minimum 5-7 ans d'expérience en opérations de vente ou service client.
• Expérience avérée en gestion de processus et engagement avec les parties prenantes.
• Connaissances des systèmes ERP et CRM sont essentielles.

Responsibilities

• Diriger le processus de support des ventes tout en assurant l'alignement avec les objectifs commerciaux.
• Identifier et recommander des améliorations dans les processus de gestion des commandes.
• Servir de point d'escalade pour les problèmes clients complexes.

Skills

Leadership & People Development

Strategic Thinking

Stakeholder Engagement

Analytical Acumen

Process Orientation

Education

Bachelors degree in Business Administration, Sales, Marketing, Supply Chain

Tools

SAP B1

Salesforce

Job description

Industry: Manufacturing Industry
Location: Changi South
Working Hours: Monday - Friday
Good Remuneration Package & Career Progression

Responsibilities:
Strategic Sales & Customer Service Operations

• Lead the end-to-end sales support process, ensuring seamless alignment with commercial objectives and customer satisfaction targets.
• Drive improvements in order processing efficiency, customer communications, and fulfilment strategies.
• Partner with Sales, Marketing, Logistics, and Supply Chain to streamline customer engagement and enhance operational agility.
• Provide mentorship and guidance to junior sales coordinators or customer service staff where applicable.

Business Process & System Enhancement

• Identify gaps and recommend enhancements in existing order management, sales coordination, and reporting processes.
• Act as a key user for ERP and CRM platforms (e.g., SAP B1 and Salesforce), championing digital transformation initiatives.
• Support the implementation of new sales models or cross-border fulfilment strategies, especially involving international suppliers.

Customer Relationship & Stakeholder Management

• Serve as an escalation point for complex customer issues, working cross-functionally to ensure prompt and satisfactory resolution.
• Develop and maintain strong, long-term relationships with key customers, suppliers, and business partners.
• Coordinate with regional teams to ensure consistency in customer experience across markets.

Sales Reporting & Data Analysis

• Oversee the preparation of sales dashboards and performance reports to provide insights for management and commercial teams.
• Analyse customer buying patterns, stock movements, and sales trends to support decision-making and revenue growth.
• Support forecasting and budgeting efforts in collaboration with Sales and Finance.

Inventory Optimization & Demand Planning

• Monitor inventory health, manage allocation strategies, and support initiatives to reduce excess or obsolete stock.
• Collaborate with Procurement and Sales to improve forecasting accuracy and inventory turnover.

Compliance & Operational Excellence

• Ensure alignment with ISO procedures, internal controls, and audit requirements.
• Lead or participate in continuous improvement projects across the sales operations function.

Job Requirement:

• Bachelors degree in Business Administration, Sales, Marketing, Supply Chain, or related field.
• At least 5-7 years of progressive experience in sales operations, customer service, or order management, including regional exposure.
• Proven track record of process improvements and stakeholder engagement across departments and cultures.
• Familiarity with ERP and CRM systems (e.g., SAP B1, Salesforce) is essential.
• Experience coordinating with international factories or managing drop shipments is highly advantageous.
• Prior leadership or team supervision experience is preferred.
• Leadership & People Development: Ability to lead initiatives, mentor team members, and contribute to a high-performance culture.
• Strategic Thinking: Able to translate operational data into actionable business insights.
• Stakeholder Engagement: Strong interpersonal and communication skills with internal and external stakeholders across regions.
• Analytical Acumen: Competent in analyzing sales data, customer behavior, and inventory metrics.
• Process Orientation: Detail-oriented with a continuous improvement mindset to enhance sales operations.

JOBID: QXR943RR

Please send your updated CV to [e-mail]

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.

EA Personnel: Cha Zi Jing Josie
EA Registration No.: R24124843
People Profilers Pte Ltd
EA Licence Number: 02C4944
Tel: [phone]