Assistant Manager, Retail Operations

ESR Group; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A leading property management company in Singapore seeks a Mall Operations Manager to oversee daily operations, build tenant relationships, and ensure compliance with regulations. The ideal candidate will have a degree in relevant fields and a minimum of three years of experience in shopping centre operations, with strong communication skills and a proactive attitude.

Qualifications

• Degree/Diploma in relevant field essential.
• Minimum 3 years of shopping centre operations experience required.
• Willingness to work beyond standard hours when necessary.

Responsibilities

• Manage daily mall operations and tenancy relationships.
• Conduct regular inspections and ensure compliance with regulations.
• Assist in budgeting and maintain operational records.

Skills

Interpersonal skills

Communication skills

Initiative

Positive working attitude

Strong verbal and written communication

Education

Degree / Diploma in Building, Facilities, Estate Management or equivalent

Job description

• Responsible for running the mall operations in managing the daily operations, maintenance, upkeep of the mall and tenancy relationship and communication with the retailers.
• Conduct daily Mall common area pre-opening checks.
• Management of service contractors to effectively achieve the highest standard.
• Assist in coordinating, and conducting inspections with service providers on routine work, outstanding defects and rectification works.
• Ensuring the building services and common facilities are kept in excellent condition.

• Conduct regular building inspections to ensure compliance to authorities’ requirements
• Coordinate the procedures and fit-out of the premises leased to retailers.
• Arrange with retailers for handing / taking over of the premises to / from retailers.
• Coordinate all tenancy fit-out and reinstatement activities with retailers, retailers’ consultants / contractors, service providers and Mall Management.
• Assist to collect as-built drawings, insurance certificates, fit-out deposits, service reports and other fees / document in relation to fit-out work, pre-opening and operations from retailers.
• Assist to prepare annual budget, and ensure that expenses are within budget
• Maintain building drawings, operation manuals and any records relating to the buildings as assigned.
• Ensure that all operational issues and emergencies are attended promptly and rectified with minimal inconvenience and disruption.
• Manage and attend to all feedback and service requests in a timely manner
• Any other duties assigned.

• Degree / Diploma in Building, Facilities, Estate Management or equivalent.
• Minimum 3 years of shopping centre operations working experience.
• Good interpersonal and communication skills to achieve excellent relationships with Team Members, tenants and service providers.
• Possess initiative and a positive working attitude.
• Willing to work beyond standard operating hours, when required
• Strong verbal and written communication skills.