Assistant Manager (Retail Banking - Products & Training)

State Bank of India, Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading banking institution in Singapore is looking for a candidate to assist in product development, marketing, and compliance within the retail banking sector. The role emphasizes collaboration with various teams, reporting, and management of financial advisory products, requiring a diploma or a degree in relevant fields and prior experience in financial services.

Qualifications

• 1 to 3 years in financial advisory product management, training, or sales support.
• Specific understanding of financial compliance and regulatory requirements in Singapore.
• Self-motivated and detail-oriented.

Responsibilities

• Assist in product development, marketing communications, and distribution.
• Manage Bulk Remittance transactions and ensure compliance.
• Consolidate reports and perform data analysis.

Skills

Financial advisory product management

Training

Sales support

Data analysis

Communication skills

Education

Diploma or Bachelor's Degree in Business, Finance, Banking

Tools

Microsoft Office

Job description

RESPONSIBILITIES

Products & Training

• Responsible in assisting AVP Product & Training in product development, launches, marketing communications, distribution, processes and systems set up

• Keep track on product life cycles and ensure that reviews and extension are completed on a timely basis

• Assist AVP Product Manager to complete market research for New Products implementation and/or Existing Products viability review

• Annual Review on bank product library, IBG Asset and Liabilities Review, Panel of lawyers and Mortgage Brokers to be conducted and submitted for approval

• Handle the Bancassurance and Unit Trust Submission to product partners within time line and validate documentation to be within the banks’ guidelines of Sales and Advisory.

• Responsible and follow up on customer's product enquiries received via the bank's communication channels

• Set and review service standards delivery by other support units to ensure high and efficient delivery of the service standards

• Work collaboratively with others, particularly the distribution channels, to achieve shared business goals and contribute towards building a collegial teamwork

• Co-ordinate RM training and skill enhancement requirements with the respective department or product partners to meet the annual CPD requirements

• Undertake other responsibilities or additional tasks as required from time to time to raise the standard of how we conduct retail business

• Recording Minutes of Sales Meetings

• Supporting, contributing, promoting and driving technology initiatives like Internet applications, mobile applications, etc towards promoting customer convenience and service excellence

• Any other role assigned by AVP Products/Head Retail

Bulk Remittance Processing

• End to End Management of the Bulk Remittance Transactions from the corporate arrangements in place

• A clear understanding of the process from receiving the required documents from the corporate, to preparation of the file after validating the values with the pdf attachments

• Sending the Transaction receipts to the corporate in the agreed format once RPC team has successfully processed the transactions.

Administrative

• Monthly consolidation of reports required for RM Commission

• Perform data analysis for generating reports on periodic basis. Provide strong reporting and analytical information

• Be a focal point between branches and corporate office for approval, data and information request

• Handle Pricing and Product related approvals, deviations and issues arising from the product processes, involving coordination with credit, loan operations compliance, branches and other stakeholders

• Responsible to maintain product or product related registers/files to ensure proper safekeeping of information and documentation

• Scrutinize to ensure up-to-date information that is available on intranet and internet

• Compile Competitive Analysis of Deposit & Loan Interest Rates (weekly)

• Compilation of all the reports pertaining to retail banking / any other work allocated by Head Retail

• Maintain a record of all the Retail Policy renewal dates (maintained in Intranet)

• Preparing and Submitting Retail Review report to IBG

• Maintaining and sharing of data for reporting purposes

Code of Conduct and Code of Ethics

• The employee should ensure adherence to the Code of conduct and the Code of ethics stipulated by the Bank

REQUIREMENTS

• Diploma or Bachelor's Degree in Business, Finance, Banking, or related fields.

• 1 to 3 years in roles related to Financial advisory product management, training, or sales support within the financial services industry (MUST)

• Strong understanding of financial compliance and regulatory requirements in Singapore

• Working knowledge of Microsoft Office applications (e.g. Word, Excel, PowerPoint, etc)

• Self-motivated, goal orientated and able to work in a fast-paced environment

• Capable of managing multiple tasks and meeting deadlines in a dynamic environment.

• Meticulous, methodical and detail oriented