Assistant Manager, Programme Management Office

MSIG Singapore; Singapore; On-site; SGD 50,000 - 90,000; Full time

Job summary

Join a leading general insurer with over 100 years of local presence as a Business Analyst for digitisation projects. This role involves collecting and translating user requirements for digital initiatives, managing projects, and enhancing customer experience. You'll drive innovation and change management while collaborating with cross-functional teams. The company is recognized for its commitment to digital solutions and customer-centric approaches, making it an exciting opportunity for those passionate about technology and insurance. If you thrive in a dynamic environment and enjoy influencing change, this position is perfect for you.

Qualifications

• Tertiary qualification preferably in business-related fields.
• Project Management certification preferred.

Responsibilities

• Collect business and user requirements for digitisation projects.
• Manage digital projects and execute Customer Experience Management programmes.
• Support UAT process and facilitate user testing.

Skills

Project Management

Change Management

Conflict Resolution

Stakeholder Management

Digital Technologies

Communication Skills

Education

Tertiary Qualification in Business

Project Management Certification

Job description

Company Description

A leading general insurer with a local presence of over 100 years, MSIG Singapore offers an extensive range of insurance solutions for commercial and personal risk protection, enabling the security and safety of individuals and businesses. MSIG Singapore holds an A+/Stable financial rating by Standard & Poor's.

A testament to its growing strength and influence, MSIG Singapore has garnered numerous awards for delivering digitally innovative and customer-centric solutions. In 2023, 2022 and 2020, MSIG Singapore was awarded Insurance Asia Awards' Claims Initiative of the Year.

MSIG is a subsidiary of Mitsui Sumitomo Insurance Co., Ltd, and a member of the MS&AD Insurance Group one of the largest general insurance groups in the world with presence in 50 countries and regions globally, 18 of which are in Asia Pacific including all ASEAN markets as well as in Australia, New Zealand, China, Hong Kong, Taiwan, South Korea and India. Headquartered in Japan, MS&AD is amongst the top non-life insurance groups in the world based on gross revenue.

Responsibilities

• Business Analyst for Digitisation projects, collecting business and user requirements and translating requirements to MSIG Asia ICT or IT vendors for development and implementation
• Provide advisory to the business on digital technologies
• Project Management: Manage digital projects and SAP-for-Insurance enhancement projects through the collation and analysis of MSIG Singapore user requirements, develop Business Requirements document and facilitate discussions with regional IT/vendor on meeting the user requirements.
• Digital & innovation technology: Drive digital and innovation initiatives / programmes that harness ideas and suggestions from external and internal best practices in line with business priorities and translate it to relevant projects for development and implementation.
• Customer Experience: Execute Customer Experience Management programmes and projects.
• Conflict Management: Manage and resolve conflicting requirements amongst MSIG users and between user requirements vs system solutions.
• Track Issues and Resolution: Track and coordinate the follow-up of issues raised by MSIG Singapore users, regional IT and vendor, to achieve resolution of all issues.
• UAT: Support UAT process; facilitate users to develop business test scenarios, cases and scripts; follow-through on defect management process.
• Change Management: Apply a change management process and tools to create and drive adoption of the changes required by a project or initiative.
• Undertake any other project duties as may be assigned.
  
  

Qualifications

• Tertiary qualification preferably business related
• Project Management certification preferred
  
  

Other Information

• Knowledge of General Insurance or Financial Services preferred
• Working knowledge of digital technologies
• Project Management, vendor and user management skills
• Ability to translate vendor solutions into effective solutions for the business
• Change management and conflict resolution skills
• Strong communication, facilitation and presentation skills
• Effective stakeholder management skills
• Experience in managing digital projects, assessing and managing project risks
• Working experience with cross functional teams
• Interaction with and influencing people at all levels
  
  

Other working arrangements offered : On-site