Assistant Manager (Programme Management and Operations)

PSB Academy Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

An educational institution in Singapore is seeking a skilled candidate to manage student services and financial administration. Responsibilities include overseeing student queries, conducting orientations, and liaising with stakeholders. The ideal candidate holds a degree, has 5-7 years of experience in the education sector, and possesses strong organizational and communication skills. Ability to work under pressure is essential, along with proficiency in Microsoft Office.

Qualifications

• 5-7 years of experience with a minimum of 1 year in a supervisory role.
• Meticulous, self-motivated, and able to work under pressure.
• Proficient in using 3rd party software.

Responsibilities

• Manage student services administration and resolve queries.
• Assist in lecturer orientation and build stakeholder relationships.
• Monitor attendance and administrative processes.

Skills

Organisational skills

Communication skills

Customer-oriented mindset

Time management

Education

Degree in any discipline

Tools

Microsoft Office applications

Student Management System

Job description

General

• Work as an individual/team to achieve corporate and business objectives
• Prepare and process royalty checks and reconciliation
• Assist in the running of the respective Graduation Ceremony
• Maintain quality standards in relation to Edutrust Compliance

Student Management

• Perform full spectrum of student services administration, including but not limited to
• Organise and conduct orientation for new students
• Prepare and disseminate confirmed start term, test/quiz/exam information to students
• Resolve student’s queries and issues pertaining to their pathway and course administration
• Handling and processing of student’s queries/requests (re-module, deferment, extension, exemption, programme switch, withdrawal, etc)
• Monitor and track module enrolments of students in each term and follow‑up on deviations to standard study pathway
• Use the Student Management System to perform and administer the enrolment of students for their study
• Monitor attendance of students, administer warning letters, follow‑up on absenteeism and provide weekly/monthly reports
• Prepare info for student pass renewal
• Prepare class attendance registers (online)
• Disseminate information to students via mass communications platforms
• Monitor student payment of course fees and issuance of invoices
• Follow up with student on absences for exams
• Flagging and follow up of at risk students
• Know and be able to cover students across portfolio

Programme Management

• Assist in lecturer orientation where required.
• Liaise with internal academics and/or university partners on administrative and operational matters related to the courses
• Build and maintain good relationship with internal and external stakeholders
• Know and be able to cover programme(s) across portfolio
• Attend disciplinary board and take minutes

Financial Management

• Checks, monitoring and follow up of department’s receivables

Supervise and mentoring of designated Executive / Senior Executive(s)

Requirements

• Degree In any discipline.
• 5-7 years with a minimum of 1 year of supervisory role and have relevant working experience in education sector.
• Meticulous and self-motivated with strong organisation skills
• Possess good time management and administration skills
• Able to work individually and as a team player with customer-oriented mindset and good communication skills
• Able to work under pressure in fast-paced work environment
• Proficient in Microsoft Office applications and comfortable in using 3rd party software
• Must be able to work on rostered shift hours (If necessary).