Assistant Manager Partnerships and Volunteer Management

ST ANDREW'S MISSION HOSPITAL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospital in Singapore is seeking a dedicated individual for a volunteer management role. Responsibilities include managing volunteer recruitment, onboarding, and training while ensuring effective communication with various community partners. Candidates should possess a relevant degree and have a passion for serving in the special needs sector. The role requires strong organizational and interpersonal skills, along with experience in volunteer and event management.

Qualifications

• At least 2 - 5 years of relevant experience in volunteer and event management.
• Experience in marketing communications and the use of social media is an added advantage.
• A passion to serve in special needs sector.

Responsibilities

• Manage volunteer enquiries and applications from individuals and community groups.
• Ensure governance in onboarding of volunteers and manage ongoing training.
• Data capture and managing volunteer database.

Skills

Effective communications skills

Organisational skills

Problem-solving skills

Analytical skills

Inter-personal skills

Education

Degree in any discipline

Tools

VMS-DMS-CRM systems

Job description

Recruitment

• Manage volunteer enquiries and applications from individuals, corporate, school and community groups.
• Work with various community partners such as SG Cares Volunteer Centres, South East CDC, Tertiary Institutions, Special Interest Groups to recruit and mobilise volunteers.
• Help to identify volunteers’ area of interest, Job Scope, Skills & Attribution, availability, duration, Training / Support that they need.
• Be clear of volunteer requirements / segments (students, expats, homemakers, professionals, skilled, generic, individual / group, direct / indirect) and to know where to focus and be precise and targeted in recruitment efforts

Orientation

• Ensuring all new volunteers avail themselves to our volunteer training videos and volunteer handbook
• Screening and helping volunteers to discern where / how they would like to serve.
• Ensure governance in the onboarding of volunteers (Declaration forms – child protection, clearance with SG Enable / MSF, Non-Disclosure /Confidentiality, Media consent, etc.)
• Managing ongoing training to further equip regular volunteers

Volunteer Database

• Data capture and managing volunteer database - Matching, Selection, Scheduling, Attendance record and Feedback collection with Master Volunteer data on Google Sheet / VMS that will eventually be transferred to proper VMS CRM when available
• Develop resources and contribute ideas to the conceptualising of the Volunteer Management System (VMS).

Deployment

• Work closely with HODs or Representatives of SAAH, SAAS, DAC SK and DAC SL to manage volunteer deployment and ground operations.
• Troubleshoot and attend to volunteers on-site
• Manage relations, have open communications and maintain good rapport for sustained interest and support of SAAC’s volunteer opportunities and programmes.

Any Other Business

· Administrative duties e.g. Prepare / Monitor associated budget and expenditure among others

· Support and render assistance to the Development Team as needed.

Requirements:

· Possess a Degree in any discipline with at least 2 - 5 years of relevant experiences

· Preferably with experience in volunteer and event management

· Effective communications skills (both verbal and written). [Experience in marketing communications and the use of social media is an added advantage.]

· Resourceful, self-motivated with problem solving and analytical skills

· Good organisational skills, careful attention to details and result-oriented

· Adept at working with data and familiar with VMS-DMS-CRM systems.

· Team player with strong inter-personal skills who can rally and mobilise people around a central mission.

· A passion to serve in special needs sector, and being resilient with a start-up mentality