Assistant Manager, Park Operations - Bird Paradise

Mandai Wildlife Group; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to oversee daily operations at a unique wildlife destination. This role involves ensuring excellent guest experiences, managing staff, and improving park-related services. The ideal candidate will bring leadership experience, strong communication skills, and a resourceful attitude to enhance the visitor experience. Join a team committed to creating memorable encounters with wildlife while contributing to conservation efforts. If you are passionate about wildlife and enjoy working in a vibrant environment, this opportunity is perfect for you.

Qualifications

• 3+ years of relevant experience, preferably in leadership and project management.
• Strong communication skills in English, both written and spoken.

Responsibilities

• Manage day-to-day park operations, ensuring guest satisfaction and safety.
• Assist in staff management and wildlife management efforts.

Skills

Leadership

Project Management

Communication Skills

Problem-Solving

Time Management

Education

Diploma

Degree

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renowned wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces, and an eco-friendly resort.

Job Duties and Responsibilities

1. Perform shift responsibilities and ensure smooth day-to-day operations of the park, including queue and crowd management, and ensuring park cleanliness.
2. Ensure delivery of excellent guest experience, including management of guest feedback on-ground and closing service lapses.
3. Manage incidents and raise incident reports as required.
4. Ensure safe work practices are carried out.
5. Review, propose and execute ideas to aid in improvements on park-related and guest experience matters.
6. Assist in staff management, including manpower planning/deployment and training.
7. Assist to generate and review reports.
8. Assist in wildlife management efforts.
9. Manage assigned portfolio and projects.
10. Other relevant duties as assigned.

Job Requirements

1. Diploma or Degree.
2. At least 3 years of relevant experience, preferably with experience in leadership and project management.
3. Pleasant, courteous, and confident disposition.
4. Excellent communication skills with good command of written and spoken English.
5. Excellent team player who can also work independently.
6. Resourceful self-starter with a keen work attitude, good with time management and problem-solving.
7. Proficient in Microsoft Office applications (Word, Excel, and PowerPoint).
8. Able to work on weekends and public holidays.