Assistant Manager, Monitoring & Surveillance

Manulife Financial; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

A leading financial services company in Singapore is seeking a dedicated professional for the Training and Competency team. This role focuses on delivering training, conducting audits, and ensuring compliance with industry regulations. The successful candidate will possess strong organizational and communication skills, along with significant experience in sales training and auditing. This position offers opportunities for professional growth within a supportive and flexible working environment.

Benefits

Opportunities for learning and career growth

Flexible, inclusive environment supporting well-being

Supportive global team environment

Qualifications

• 3 to 5 years of experience in Sales, Training & Competence / Compliance Audit within the Financial Services industry.
• Familiarity with life insurance sales advisory processes and industry regulations.
• Professional qualifications such as AFC, AFP, ChFC, CFP are preferred.

Responsibilities

• Conduct supervisory audits and prepare findings.
• Deliver training and coaching for new supervisors.
• Implement monitoring processes to improve supervisory standards.

Skills

Organizational skills

Multitasking

Team collaboration

Communication skills

Problem-solving

Education

Diploma or Degree from a recognized higher education institution

Job description

Manulife Business Academy is setting up the Training and Competency team and is seeking a strong executor and communicator, who is obsessed with delivering value, forward-thinking, and is excited to build a quality and competent sales force within Manulife.

Position Responsibilities:

1. Plan and Implementation of the Supervisory Audit Plan:
   • Work with the Team Lead to identify the branches/units to undergo a supervisory audit.
   • Conduct the supervisory audit based on the plan set up.
   • Prepare the audit findings and follow-up actions such as coaching and reviews if necessary.
2. Training and Coaching:
   • Conduct training on Supervisory Responsibilities, including coaching, meetings, and joint fieldwork requirements for the new supervisors onboarding program.
   • Collaborate with the recruitment team to identify migrating leaders under close supervision and provide coaching for these groups of reps.
3. Training & Competency Manual (T&C Manual):
   • Review and update the T&C Manual regarding Monitoring & Surveillance in line with industry, company, and regulator developments.
   • Design and update supervisory forms such as coaching, meeting, and joint fieldwork forms.
   • Work closely with Agency Management and Agency Leaders to ensure adherence to supervisory requirements stipulated in the T&C Manual.
4. Surveillance:
   • Collaborate with compliance and investigation teams to identify branches and representatives with high market misconduct complaints (substantiated and unsubstantiated) and provide coaching support.
5. Others:
   • Implement initiatives and monitoring processes to continually improve supervisory standards of Agency Leaders and Representatives.
   • Undertake projects and execute activities assigned to the team.

Required Qualifications:

• Diploma or Degree from a recognized higher education institution.
• CMFAS Modules 5, 9, 9A, and Certificate in Health Insurance.
• 3 to 5 years of experience in Sales, Training & Competence / Compliance Audit within the Financial Services industry.
• Familiarity with life insurance sales advisory processes and industry regulations such as FAA, LIA MUs.
• Organized with the ability to create multiple timelines and schedules.
• Able to multitask, prioritize, and manage time effectively.
• Excellent team collaboration and interpersonal skills.
• Strong written and verbal communication skills.
• Meticulous and problem-solving skills.

Preferred Qualifications:

• Professional qualifications such as AFC, AFP, ChFC, CFP, and/or formal compliance training.

What We Offer:

• Opportunities for learning and career growth.
• A flexible, inclusive environment supporting well-being.
• Supportive global team environment to help shape your future.

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。欲了解更多，請訪問https://www.manulifeim.com/institutional/tw/en.

宏利是平等機會僱主

我們致力於多元化和包容，確保公平的招聘、晉升和薪酬制度，並不會因種族、性別、宗教、年齡等因素歧視任何申請人或員工。欲申請協助，請聯絡[e-mail]。

工作安排

混合式工作模式